Help Desk Technician
Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
Job Description
Key Responsibilities
- Provide first-level IT support via phone email and ticketing system
- Troubleshoot Microsoft 365 apps and the 365 Admin Center
- Assist with Active Directory tasks (password resets user management groups)
- Escalate unresolved problems to higher-tier support
- Assist in onboarding new employees
- Set up and deploy IT equipment
What do we look for
- Basic knowledge of Microsoft 365 Admin Center & apps (Outlook Teams SharePoint)
- Basic knowledge of Active Directory (user & group management)
- Experience with ticketing systems
- Strong communication problem-solving skills and attention to detail
- Ability to work independently and in a team
- Excellent communication and interpersonal skills
Education & Experience
- IT certifications are a plus.
- 1-2 years of IT support experience (preferred but not required)
- Medical Dental Vision Life Insurance 401(k) with Employer Match Paid Time Off and Holiday Pay
- Opportunity to build a career with a longstanding reputable organization
- Leadership and Career Advancement opportunities
- Competitive wages and certification bonuses
- Monday Friday work week
- Weekends and Holidays off
Required Experience:
IC
Employment Type
Full Time
