Security and Intelligence Operations Center - Triage Team Shift Leader
Security and Intelligence Operations Center - Triage Team Shift Leader
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Security and Intelligence Operations Center (SIOC) Shift Leader is responsible for shift schedules shift training shift quality assurance and day-to-day shift operations. The SIOC Shift Leader will prioritize shift activities act as an initial level of escalation and provide empathetic service to SIOC clients. SIOC shift leaders are responsible for a day shift team or a mix of a flex and midnight shift team. The SIOC is the first line of defense for physical security risk events.This is an in-office job and this person MUST be able to work the following schedule:
Alternating weeks of 7:00AM 3:30PM for one week and 10:30AM 7:00PM for the next week. Once every 6 weeks work a Weekend Shift. Those Weekend Shift weeks are Tuesday 7am-7pm Wednesday 7am-1:15pm Saturday 7am-7pm and Sunday 7am-7pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
This is an in-office job and this person MUST be able to work the following schedule:
Alternating weeks of 7:00AM 3:30PM for one week and 10:30AM 7:00PM for the next week. Once every 6 weeks work a Weekend Shift. Those Weekend Shift weeks are Tuesday 7am-7pm Wednesday 7am-1:15pm Saturday 7am-7pm and Sunday 7am-7pm.
1. Perform in both a leadership and individual contributor role within a team that must intake assess communicate and respond to criminal events workplace violence threats facility emergencies and other physical security risks in accordance with SIOC policy and procedure.
2. Perform in both a leadership and individual contributor role within a team that must monitor multiple channels for risk events including phone email and intelligence sources such as Everbridge VCC Everbridge NC4 and DataMinr.
3. Ensure compliance with internal policy procedure and training guidelines.
4. Work closely with the SIOC Operations Lead to assess and escalate risk events.
5. Work closely with the SIOC Operations Lead to issue mass communications and incident reports.
6. Coordinate teammate schedules to ensure adequate shift staffing.
7. Ensure SIOC day flex or midnight shift teammates complete assigned training and certifications so that service levels are consistent across all shifts
8. Ensure that the SIOC team delivers empathetic and effective support to teammates clients and communities.
QUALIFICATIONS
Required Qualifications:
This is an in-office job and this person MUST be able to work the following schedule:
Alternating weeks of 7:00AM 3:30PM for one week and 10:30AM 7:00PM for the next week. Once every 6 weeks work a Weekend Shift. Those Weekend Shift weeks are Tuesday 7am-7pm Wednesday 7am-1:15pm Saturday 7am-7pm and Sunday 7am-7pm.
1. Associates degree or equivalent education and related training or experience
2. 2 years of Corporate Security experience or equivalent as demonstrated through work experience in law enforcement the military or other
3. Exercise critical thinking in a high stress call center type environment with multiple intake channels while coordinating teammate activities case referrals and escalations
4. Ability to operate in multiple monitoring systems simultaneously
5. Ability to rapidly intake and assess high risk security events for response and escalation
6. Ability to master physical security workflows process and procedure
7. Ability to coordinate and prioritize teammate activities as they respond to risk events to ensure timely and accurate completion of duties
8. Basic computer skills in Microsoft outlook word and PowerPoint
9. Flexibility to work in a 24 x 7 environment with multiple shift options and on-call status
10. Excellent ability to communicate clearly in writing and in verbal briefings.
Preferred Qualifications:
1. 2 years of experience in a security operations center (SOC) or similar function (in addition to Corporate Security Experience)
2. Bachelors degree
3. Demonstrated proficiency with Everbridge VCC and mass communication tool
4. Demonstrated proficiency with DataMinr
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Employment Type
Full-Time
