CMA Team Lead

About us:

LifeMD is a leader in virtual primary care headquartered in NYC and were redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine laboratory services and pharmacy solutions serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50 talented developers engineers and tech innovators building state-of-the-art systems that make healthcare smarter faster and more accessible. From architecting scalable backend systems to crafting intuitive user experiences we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023) LifeMD is not just a healthcare companyits a tech company revolutionizing healthcare.

If youre passionate about building impactful technology solving complex challenges and seeing your code change lives LifeMD is the place to grow innovate and make a difference.

Join us and lets build the future of healthcaretogether.

About the role

The Certified Medical Assistant Team Lead will be responsible with assisting our Medical Assistants with their questions and concerns while providing solutions. You will serve as a liaison between our Medical Assistant and the Direct Supervisor so professionalism and expert supervisor skills are a must.

Responsibilities

• Serve as the first point of contact for escalations for the MA team members
• Provide backup support for the MA team which includes all functions of a Medical Assistant
• Assist in the supervision of work and performance of clinic staff including Medical Assistants and other support staff as instructed including input for performance reviews and corrective action plans
• Update job knowledge by participating in educational opportunities; reading professional publications etc.
• Guide care delivery and ensure patient flow within the site
• Schedule patient appointments and maintain communication to confirm future appointments
• Document patient medical information and intake forms
• Ensure all related reports labs and information are completed and available in the patients chart prior to their appointment
• Perform data entry tasks to document patient records within the database and maintain patient charts
• Answer and respond to patient questions and concerns in a timely manner
• Record vital signs
• Correspond with customer service representatives regarding patient questions
• Oversee and train new and existing staff alongside the Clinical Director
• Answer messages and tasks in a timely manner; refilling prescriptions when ordered by physicians
• Maintain a safe secure and a healthy work environment
• Assist with New Hire Training/Interviewing
• Create monthly work schedules for MAs and MSRs

Basic Qualifications:

• Current CMA/RMA certification
• 2 years of experience as a CMA/RMA
• Ability to work rotating schedule including nights and weekends
• Professional experience working with EMRs Word Excel and Outlook
• Experience working in a medical office and knowledge of medical terminology
• Excellent computer skills and tech-savviness

• Preferred Qualifications:
• Team Lead/Supervisor experience
• Bilingual in English and Spanish
• Excellent verbal and written communication skills with an emphasis on phone etiquette
• Ability to multi-task and work in a fast-paced environment
• High level of professionalism
• Attention to detail with exceptional organizational skills
• Desire to serve and protect the company by adhering to professional standards company policies and procedures and federal state and local requirements
• Eagerness to demonstrate initiative and ownership for accomplishing new and different requests while exploring opportunities that add value to the role

• Hourly Pay: $34.00/hour
• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA)
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)