Sr. Technical Writer
Sr. Technical Writer
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Job Description
Position: Technical Writer
Location: Boston MA ***Day Onsite***
JD:
**Requirements:**
- Excellent English language communication and writing skills.
- Bachelors degree in engineering with 5 to 9 years of technical writing experience.
- Extensive knowledge of Document Development Life Cycle (DDLC) structured authoring content reuse and single-sourcing.
- Proficiency in content authoring publishing and governance tools such as MS WORD DITA-XML OxygenXML Editor Adobe FrameMaker CCMS (Ixiasoft) Fluid Topics (Content Delivery Platform) SnagIt Acrobat Pro and ServiceNow helpdesk.
- Flexibility to adjust work times to collaborate with remote and local teams.
- Ability to collaborate with stakeholders across various geographies conduct online meetings in different time zones and work comfortably with team members from diverse cultures.
- Capability to track tasks actions and provide regular updates.
- Competence in creating and maintaining tasks and documentation trackers.
**Key Responsibilities:**
- Develop and update technical documentation for end users and service engineers including Users Manuals Upgrade Procedures Service Procedures Site Prep and Safety Manuals.
- Conduct SME interviews with various users and technical/engineering/product staff to gather data for complex documentation for hardware applications.
- Interface with functional organizations to develop content for procedures.
- Create develop and edit operational instructional or maintenance procedures for software applications.
- Adhere to documentation best practices formats and templates ensuring output conforms to company documentation and quality assurance standards.
- Support testing and validation of new procedures and methods.
- Engage stakeholder rs from various departments to assess and update documentation needs.
- Monitor content quality implement editorial suggestions and make technical changes independently.
Employment Type
Full-time
