Patient Access Advocate
Patient Access Advocate
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Presbyterian is seeking a compassionate and detail-oriented Patient Access Advocate I to be the welcoming face of our healthcare team. In this vital role youll be the first point of contact for patients providing exceptional service while ensuring every registration is accurate complete and compliant. Youll handle everything from verifying insurance and collecting payments to guiding visitors and updating crucial demographic and billing information.
At Presbyterian we believe every patient interaction is an opportunity to show care compassion and commitmentstarting the moment they walk through our doors.
Type of Opportunity: Full Time FTE: .60/24 Hours per Week 12 hour shifts
Work Schedule: Varies Days and Hours
How you grow learn and thrive matters here.
- Educational and career development options including tuition and certification reimbursement scholarship opportunities
- Loan forgiveness through theNew Mexico Higher Education Department
- EPIC electronic charting system
This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Qualifications
- High school diploma/GED
- 6 months experience in healthcare setting or 1 year customer service background.
- Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
- CHAA CHAM or other industry equivalent certification preferred
- Basic understanding of insurance preferred.
- Basic understanding of medical terminology and billing codes (DRG ICD-10 CPT HCPCS) preferred
- Requires basic understanding of registration and healthcare.
- Basic knowledge in Microsoft Office Products
Responsibilities
Deliver excellent service using CARES AIDET EPE and PROMISE communication tools
Resolve complaints in the moment and request supervisor support if needed
Educate patients on insurance benefits and liabilities
Ensure financial clearance and transparency at time of service
Register patients accurately by collecting demographics and insurance details
Verify insurance eligibility and benefits via electronic systems or direct contact
Maintain accurate documentation and compliance with CMS and payer guidelines
Collect financial liabilities from patients and inform them of assistance options
Refer patients to Financial Advocates when needed
Correct data errors at time of service and maintain high productivity
Uphold compliance report potential violations and support risk management efforts
Follow policies procedures and quality standards in all transactions
Embody CARES values of collaboration accountability respect engagement and service
Benefits
Were all about well-being starting with yours.
Presbyterian employees have access to a fun engaging and unique wellness program including free on-site and community-based gyms nutrition coaching and classes mindfulness and meditation resources wellness challenges and more.
Learn more about our employee benefits.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system comprised of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 13000 employees - including more than 1200 providers and nearly 3500 nurses.
Our health plan serves more than 640000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Employment Type
Part-Time
