Sales Appointment Coordinator
Sales Appointment Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Weve recently changed our offered benefits and wages to stay competitive with the rising hiring demands. Were looking for the best to grow our family here at Palmen Buick GMC Cadillac and our wages and benefits reflect that.
- Paid Time Off and flexible scheduling
- Creative and competitive pay plan options
- Health dental and vision insurance
- 401K program with a company match
Reporting to our General Manager ourBusiness Development Center Representative will ensure that all inquiries that come through the internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.
What We Offer
- Medical vision and dental insurance
- 401K with company match
- Paid vacation
- Saturday lunches
- Employee discounts on sales and service
- Paid training
- Competitive pay plans
Qualifications
- At least one previous role based in customer service experience
- Excellent verbal and written communication skills
- Strong computer skills Microsoft Word Excel and Outlook
- Time management prioritization skills and ability to multitask required
- Organized positive hardworking and friendly personality
- Ambitious goal oriented mentality and eager to improve
- Team orientated
Responsibilities (not limited to)
- Answer customer calls and establish follow-ups with sales appointments
- Respond quickly to internet phone and live chat inquiries using email scripts and templates
- Provide customers with initial sales information
- Assist service/sales personnel and deliver messages promptly
- Follow up with leads that are not ready to make an appointment currently
- Follow up with no-show appointments
- Follow up with customers after visits
- Maintain Customer Success Index at or above company standards
- Other duties as assigned
Here at Palmen Buick GMC Cadillac we live and work in the community. Were your neighbor your friend and ultimately your support. It is our promise to treat you like family whether you are servicing your vehicle or purchasing a new one were excited youre here. Palmen Buick GMC Cadillachas been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Dont be surprised if you find that the employee youre working with has been here for 5 10 20 or even 30 years! Here at Palmen Buick GMC Cadillac we take pride in the fact that weve assembled one of the best teams in the business and were looking to grow that team!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
