Service Specialist, Security
Service Specialist, Security
Posted on :
26-06-2025
Employer Active
1 Vacancy
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Job Description
Full-time
Description
Service Specialist Position Responsibilities
- Responds to a variety of customer service calls scheduled maintenance calls and emergency and after-hours calls on a timely basis; will diagnose troubleshoot repair replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
- Identifies and resolves problems for most types of service calls.
- Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations detailed systems upgrade planning and execution system audits and consultation and/or database management and manipulation.
- Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Provides technical support to end users and team members when applicable.
- Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.
Requirements
Service Specialist Qualifications
- High School Diploma Required
- Associates degree in Electronics preferred
- Minimum of 3 years of previous relevant field service experience
- Experience in the construction environment preferred
- Excellent written and verbal communication
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
- Solid technical skills and experience related to electronic security systems
- Programming skills and proven ability to troubleshoot problems and look for solutions
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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