Order Management Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
Responsible for activities and processes that help the Order Management Team achieve business objectives through Order entry quality integrity and fulfilmentJob Description
Roles and Responsibilities
Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met
- Establish and maintain communication with the appropriate individuals throughout the process (Installation Team Finance Logistics)
- Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers
- Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment
- Ensure orders validation compliance and approvals before order entry
- Confirm customer requested date and plan the backlog management
- Own and update timely key dates using local operating mechanisms and reports
- Reviews weekly business sales
- Set up contract review with finance and commercial operations teams
- Daily follow up of customer credit documentation and inventory
- Give shipping and billing instructions in accordance with contracts terms and conditions.
- Follow shipment installation application via reports
- Follow up on collections issues due to order operations
- Provide root cause on defect analysis
Required Qualifications
- This role requires 2 to 5 years experience in the Sales Operations/Order Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college
- Team player
- Committed to deliver
- Ability to use Systems and work in a matrix environment
Desired Characteristics
- Strong oral and written communication skills. Ability to document plan and execute programs.
- Project Management
- Transportation & Customs
- ERP Tools (eOM Oracle MyOrders)
Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
