Field Service Technician - Heavy Equipment

Field Service Technician - General

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time Heavy Equipment - Field Service Technician position available at our San Antonio Texas location.

This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting troubleshooting and repairs of diesel-powered heavy equipment and/or related equipment or components following established procedures and guidelines.

What can HOLT offer you
A competitive salary front-loaded PTO 401k matching plus a profit-sharing plan comprehensive health care benefits tuition reimbursement wellness rewards gym discount an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT and much more! There is also a Sign-On Bonus of up to $5000 for those qualified.

Education and Experience:

• At least two years of diesel-powered heavy equipment repair experience in a field environment preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred
• High school diploma or equivalent preferred

• Graduation from a diesel technology program preferred

Additional Requirements:

• Valid Drivers license required
• Ability to obtain a valid Commercial Drivers License (CDL) and must have an acceptable driving record
• Must have all required mechanic hand and pneumatic tools (metric/standard)
• Travel required with a possibility of an overnight stay

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and installs parts disassembles and assembles basic components
• Tests makes adjustments and verifies proper operation of all repairs and adjustments
• Prepares and completes all job-related documents writes service reports orders parts and maintains clear customer records; in addition accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment tools and vehicle in a good clean and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge Skills and Abilities:

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools including their designs uses repair and maintenance
• Basic knowledge of hydraulics transmissions engines undercarriage and electrical
• Demonstrates proficiency with current computer software related hardware and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Basic diagnostic and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively both verbally and in writing
• Ability to operate a crane and forklift and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced time-constraining circumstances
• Ability to operate hand tools power tools pneumatic tools and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp manipulate or assemble very small objects

Physical Requirements:

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 pounds
• Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina
• Ascends/descends with gradual or continuous progress by oneself using both hands and feet and climb up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work

#LI-HCT

Required Experience:

IC