Service Coordinator
Service Coordinator
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Job Description
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier
About this role:
Carrier Commercial Services has an opening for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching scheduling and assigning work assignments to field team for maximum optimization. Work with staff in gathering verifying and processing documentation and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
This position can be located in any of our Midwest territory offices including Indianapolis Detroit Cleveland or Columbus Ohio .
Key Responsibilities:
Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
Assist with the management and recording of non-productive technician time
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to load the schedule
Assist with the management and recording of non-productive technician time
Assist in general office administration answering phones receiving and distributing of mail receiving parts etc.
Required Qualifications
High School diploma or GED
2 years of customer service experience
1 years of experience scheduling workforce
1 years of experience supporting customers via telephone and email
Preferred Qualifications
Experience in the HVAC industry
Experience with scheduling field service technicians
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
Experience with Microsoft Office
Experience with SAP
Experience with Salesforce SAP or similar CRM
#LI-Hybrid
RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
IC
Employment Type
Full-Time
