Associate Account Manager - Personal Lines

ABOUT HUB INTERNATIONAL:

HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. With over 18000 employees in 500 offices throughout North America HUB has grown substantially in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation Holiday Sick and Personal Time Off
• Great work/life balance because thats important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works closely with Producer and other HUB personnel on all aspects of client service marketing and renewal on assigned personal lines and commercial lines accounts while adhering to HUBs best practices and standard procedures.
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.
• Prepares and implements all transactions correspondence documents and internal processing for assigned accounts.
• Manages organizes and conducts client meetings when necessary and appropriately documents conversations with clients and carrier the quality and accuracy of data in all HUB computer systems and automated agency management systems and prepares reports for Management as required.
• Acquires understanding of clients insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
• May also negotiate with underwriters and carriers.
• Troubleshoots claims and billing issues.
• Performs other duties and projects for the Eunice LA office as assigned such as greeting and assisting office visitors in a professional and friendly manner using multi-line phone system to answer and route calls and providing periodic backup to colleagues.

REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) or more years of insurance agency experience in personal lines and/or commercial lines customer service and marketing role(s). Brokerage experience is preferred.
• Presently hold an active Property and Casualty insurance license in compliance with Louisiana continuing education requirements or willingness to obtain this license within 60 days of hire.
• Experience using Applied (EPIC) Agency Management system is preferred.
• Excellent verbal and written communication skills.
• Superior customer service and problem-solving skills with the ability to work in a team environment.
• Proficiency with Microsoft Office Suite (Word Excel Outlook).
• Detail-oriented self-starter.
• Ability to work a regular full-time work schedule at the Eunice LA facility.
• Significant skill in handling competing demands and projects.
• Excellent organizational skills and ability to prioritize and delegate responsibility.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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