Call Center Representative - Alamosa
Call Center Representative - Alamosa
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Job Description
Job Details
Call Center Representative
Join Our Team at Valley-Wide Health Systems Inc.
Were looking for a compassionate Call Center Representative to provide excellent customer service while helping patients access the care they need. If you have strong communication skills the ability to multitask and a passion for patient-centered service wed love to have you on our team!
Key Responsibilities:
- Answer incoming calls promptly and provide professional empathetic customer service.
- Schedule patient appointments according to protocol.
- Transfer calls to the appropriate departments or individuals as needed.
- Accurately document and relay messages to nurses and providers to ensure proper follow-up.
- Seek additional information from departments to resolve caller inquiries efficiently.
- Identify and respond appropriately to emergency situations including mental health emergencies.
- Call patients or their representatives when necessary to relay important information.
Why Join Valley-Wide
Valley-Wide Health Systems Inc. is dedicated to creating a patient-centered supportive environment for both employees and the communities we serve. As a Call Center Representative you will play a vital role in ensuring patients receive timely and accurate assistance.
We offer a comprehensive benefits package including:
- Free Health Insurance (additional plan options available)
- Employer-paid Air Ambulance Coverage (MASA)
- Employer-paid Basic Life LTD STD
- Retirement Match
- Health Dental Vision Insurance HRA FSA DCA Retirement Plan
- Paid Leave:
- Vacation: 10 days accrued per year
- Sick Leave: 12 days accrued per year
- Holidays: 8 days per year 2 Floating Holidays
For more information and to apply visit our website: Valley-Wide Careers
Equal Opportunity Employer Statement: Valley-Wide Health Systems Inc. is an Equal Opportunity Employer. We do not discriminate based on race color religion national origin sex age disability or any other status protected by law. All qualified applicants will receive equal opportunity with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA please visit: FMLA Employee Rights
Qualifications
Qualifications & Skills:
Education: High school diploma or equivalent required.
Technical Skills: Basic computer skills and knowledge of medical terminology.
Soft Skills:
- Strong multitasking abilities.
- Empathy and excellent customer service skills.
- Ability to recognize when additional resources or crisis intervention is needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
