Staff Product Researcher
Staff Product Researcher
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Job Description
*Banking services provided by MVB Bank Inc. Member FDIC
Were looking for an experienced Staff Product Researcher (Mixed Methods) to help advance our team and lead research initiatives that align to company priorities. As a member of our research organization youll be playing a pivotal role in shaping the future of insights at Credit Karma and championing a member-centric approach to our products business and culture.
Partnering closely with cross functional leaders across the company you will showcase the potential for insight to have impact on both our members and our business. Our team conducts exploratory formative and evaluative research studies that unlock business outcomes and enable teams to make informed and confident decisions. In this role youll be expected to shape future roadmaps identify high priority and critical questions and influence change through your work.
You have extensive knowledge and experience in qualitative research methods as well as a good understanding of quantitative methods. You are able to bring together qualitative and quantitative data to create new and insightful points of view.
You are self-motivated detail-oriented and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are a natural leader and an advocate for our Members. You are an excellent communicator excited to work closely with stakeholders comfortable in a flat fast moving collaborative organization and motivated by Credit Karmas mission to help champion financial progress for all!
What youll do:
- Identify research topics and plan studies to deliver significant impact on our members and company
- Directly lead research projects end-to-end including planning design analysis communication and application of generative formative and post-launch evaluative research
- Package insights into durable tools frameworks and assets for designers product managers content strategists and marketing partners to leverage (personas frameworks use cases design principles scenarios etc)
- Drive leadership buy in and support by regularly meeting presenting findings connecting research insights to business outcomes and quantifying business value at the executive level
- Identify and shape creative and compelling ways to evangelize member-centricity bring awareness to rigorously developed high quality insights and the potential for integration of research throughout the company
- Define new programs processes and systems that help build the function of Research and Member Insights across the organization
Minimum Basic Requirement:
- 10 years experience in applied research and consumer tech
- Track record of proactively engaging and leading cross-functional teams through research initiatives and delivering on measurable business outcomes
- Demonstrated ability to advocate for an organizations customers and champion the effective integration of insights into the company
- Demonstrated leadership in advancing the practice of research through high quality execution identifying and creating relevant org-wide programs to grow the capability of the team
- Experience defining research roadmaps prioritizing multiple efforts and leading highly complex multi-method research inquiries
- Command of a broad set of qualitative and quantitative research and user-centered methods
- Expertise in quantitative research methods(surveys) experiment design behavioral analysis and statistics
- Excellent communication skills with strong ability to synthesize and communicate ideas visually verbally and in writing influencing regularly at the executive level
Preferred Qualifications:
- Comfort and familiarity with quantitative methods behavioral analysis and/or statistical concepts
- Experience creating customer-centric deliverables (i.e. frameworks journey maps videos etc.)
- Domain expertise in fintech
- A bachelors degree is required and a Masters or PhD degree is a bonus - a degree in Design HCI Communication Social science MSI MBA Psychology Cognitive Science Anthropology or a related field considered an advantage
Pay Transparency Notice:
Credit Karmas mission of championing financial progress for all starts from within. Thats why we implemented role-based compensation which ensures people who are in the same role receive the same pay with variations for geographic location only. Its all part of a more comprehensive DEI strategy that helps level the playing field. The base salary for this role is 250929 plus equity and benefits.
Benefits at Credit Karma includes:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation Sick Baby Bonding Cultural Observance & More)
- Education Perks
- Paid Gift Week in December
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race color religion age marital status sex (including pregnancy childbirth or related medical condition) sexual orientation gender identity or gender expression national origin veteran or military status disability (physical or mental) genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth creates a robust business and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. Weve worked hard to build an intensely collaborative and creative environment a diverse and inclusive employee culture and the opportunity for professional growth. As part of the Credit Karma team your voice will be heard your contributions will matter and your unique background and experiences will be celebrated.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
Required Experience:
Staff IC
Employment Type
Full-Time
