IT Field Engineer
IT Field Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
The Story
Join this healthcare and pharmaceutical business that represents some of the worlds largest medical brands. With a number of vertical businesses across wholesale and retail pharmaceuticals this business is continuing to acquire and experience growth. With operations across the APAC region this represents an opportunity for a Field Engineer to join the team as they embark on a lengthy pipeline of work uplifting their technical capabilities.
The Role
This role will be responsible for delivering technical expertise troubleshooting and maintenance for all end-user touchpoints. Technical customer support for IT systems applications client devices (workstations laptops mobile devices multi-function devices) is required.
The role is primarily based in Joondalup with the secondary location in Midland. The role will be required to travel inbetween these and other smaller sites providing onsite support.
What You Bring To The Role
The right person for the role will possess a comprehensive knowledge of IT systems and be adept at supporting various end-user touchpoints. Strong problem-solving abilities a commitment to delivering high-quality customer service and the capability to work effectively under pressure are crucial for success in this role.
The role will be responsible for:
- IT service desk or support function that includes incident management problem management application support servicing workstation hardware and software telephony and peripheral (MFDs scanners printers) and mobile devices such as smart phones tablets and laptops.
- Supporting and maintaining end-user touchpoints Laptops PC mobile printer scanners etc
- Travelling to customer sites to troubleshoot repair and maintain equipment and systems.
- Troubleshooting and resolving issues related to operating systems applications and hardware components.
- Documenting and updating IT procedures guides and knowledge base articles.
- Providing technical training and support to customers on equipment usage.
- Collaborating with internal teams to ensure timely resolution of technical issues.
- Being a SME for project teams.
- Providing excellent customer service and communicate effectively with end-users to understand their IT needs and issues.
- Valid drivers license.
Requirements for the role include:
- Experience working in a fast paced supply chain retail or wholesale environment essential.
- Experience working with multiple stakeholders (technical and non-technical).
- Minimum 5 years experience working in an IT Service Desk or support function that includes incindent management application support servicing workstation hardware and software telephony and peripheral and mobile devices.
Whats In It For You
The opportunity to be part of a team and business going through massive growth and working with a collaborative and technically solid team.
Working onsite 5 days a week is a requirement for this role.
Next Steps
Sound exciting Apply now!
Employment Type
Full-Time
