Digital Expert – Telecommunications - Associate consultant

Position Description:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Your future duties and responsibilities:

Job Title:Digital Expert Telecommunications
Position: Associate Consultant
Experience : 10 to 15 Years
Category: Telecome
Main location: Bangalore/Chennai/Hyderabad
Position ID: J0625-1119

Employment Type: Full Time

Job Summary:
We are looking for a results-driven Digital Expert with strong experience in the telecommunications sector to drive digital transformation optimize customer engagement and support the adoption of next-generation technologies. The successful candidate will play a key role in modernizing customer journeys enhancing digital channels and leveraging data to improve service delivery and business performance.

Key Responsibilities:

Lead digital transformation initiatives across consumer and enterprise business units including B2C B2B and wholesale segments.
Drive the development and continuous improvement of digital channels (web mobile app self-service portals e-care platforms).
Collaborate with product marketing IT and network teams to ensure digitally integrated service offerings (e.g. bundled services OTT 5G).
Analyze customer behavior service usage and digital KPIs to optimize the digital customer journey and reduce churn.
Support the implementation of AI-driven tools (e.g. chatbots recommendation engines predictive analytics) for customer service and personalization.
Ensure seamless integration of CRM billing OSS/BSS systems with front-end digital platforms.
Monitor industry trends in 5G IoT cloud services and network virtualization providing strategic digital insights.
Drive agile product development and fast iteration cycles for digital features and services.
Promote a data-driven culture by helping teams leverage customer insights and real-time analytics.
Ensure compliance with data privacy regulations (e.g. GDPR telecom-specific standards).


Qualifications:

Bachelors or Masters degree in Telecommunications Digital Business Computer Science or a related field.
experience in digital strategy or transformation roles within the telecom or technology sector.
Strong understanding of telco infrastructure customer lifecycle and digital ecosystems.
Experience with telecom platforms (e.g. Salesforce Amdocs Ericsson Huawei Netcracker).
Proficiency in digital tools and analytics platforms (e.g. Google Analytics Tableau Adobe Experience Cloud).
Excellent stakeholder management and communication skills; ability to drive change across business units.


Preferred Skills:

Familiarity with eSIM provisioning omnichannel customer support digital onboarding.
Experience in cloud-native environments APIs and microservices architecture.
Understanding of network technologies (5G fiber IoT) and their digital business impact.

#LI-SA19

Skills:

• 5G
• DigitalTransformationConsultng
• Telecommunications
• Delivery Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.