Member Services Associate
Member Services Associate
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Job Description
Role: Member Services Associate
Location: London
Workplace Type: We ask all employees to work a hybrid schedule with a minimum 2x/week in their local office plus 1 Friday per month. We welcome employees to utilize office space more than that where possible.
The Role
As a Member Services Associate you are responsible for maintaining our EMEA and APAC communities. You will work across multiple World 50 Group communities based in the EMEA and APAC regions to manage member communications maintain executive assistant relationships arrange connections between members and manage all member activity/intel within the CRM system.
You will also assist in driving various processes associated with the membership lifecycle including new member onboarding strategic engagement and renewal. This person will also provide support in event execution as needed.
Key Responsibilities
- Maintain the annual EMEA gatherings calendar across 12 roundtables 3 large-scale summits and bi-monthly virtual webinars.
- Own end-to-end logistics for all in-person gatherings ensuring a seamless experience for C-level participants.
- Develop and implement pre- during- and post-event member communication plans.
- Support the curation of highly relevant and valuable cross-functional programs for EMEA-based members.
- Manage member communications via email app and other platforms to ensure clear visibility of upcoming programs and opportunities.
- Share member feedback for Group Leaders to support ongoing member engagement and relationship building.
- Develop internal and external marketing collateral to promote upcoming programs.
- Manage Salesforce dashboards to track event attendance budget utilization speaker engagements and membership activity.
- Monitor key performance metrics to inform program improvements and regional strategy.
- Partner with EMEA team to develop the annual gatherings strategy for EMEA members.
- Identify opportunities to enhance member engagement and satisfaction based on feedback and market trends.
- Collaborate with Group Leaders and MS to develop tailored engagement plans for EMEA members across functional cohorts.
Key skills:
- Communication - Timely clear and professional written and verbal communication.
- Stakeholder management - Ability to build trust and accountability.
- Collaborative - Able to build a shared understanding of goals shares expertise and builds mutual respect.
- Customer Service Mindset - Responsive and professional. Gets satisfaction from serving members and anticipating needs.
- Humility - Proactively seeks feedback and implements it. Takes ownership of mistakes.
- Curiosity - Seeks to understand wider business impact seeks innovation.
- Time management - Blocks out time plans out tasks well-managed inbox uses productivity tools.
- Attention to detail - Pursues perfection seeks reviews of work and utilises tools to ensure high standards.
- Prioritization - Assesses tasks manages resources and tracks deadlines.
Education/Experience
- Bachelors degree (Business International Relations and Economics or similar preferred).
- 1-5 years of experience in hospitality customer service retail or events.
- Experience with CRM database ( a plus).
- Strong knowledge of Microsoft Office Suite.
Company Overview
As a purpose-driven company we are committed to fostering an inclusive diverse and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.
Why World 50 Group
We offer a wide range of benefits find out more here.
- Impactful Work: Play a pivotal role in shaping the future of inclusion among top global executives.
- Diverse & Inclusive Culture: Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.
- Collaborative Environment: Work alongside passionate and talented colleagues who share your drive for making a difference.
- Growth Opportunities: Access to professional development networking and the chance to grow within an innovative global organisation.
Required Experience:
IC
Employment Type
Full-Time
