Staff Technical Support Engineer (m/f/d) - German speaking
Staff Technical Support Engineer (m/f/d) - German speaking
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Job Description
- Resolve pre and post-sales customer technical questions through deep product knowledge complex problem-solving skills and collaborating with a global network of peers.
- Publish customer facing knowledge base content.
- Deliver standard product trainings.
- Proactively develop and maintain a deep understanding of NI products and systems through formal training and continuous self-development.
- Take ownership of internal product and system escalations interfacing with R&D when needed.
- Reportproduct issues or bugs to R&D.
- Provide paid consultation and premium support services to Top Tier accounts.
- Mentor junior colleagues in area of specialization.
You build and deliver solutions that meet customer expectations. You readily learn and adopt new technologies. You attentively listen to others.
- Fluency in German and English
- 2 years working experience with NI software/hardware tools.
- Proficiency in text-based programming (e.g. C Python .NET)
- BSc/BEng/MS/PhD in an Engineering or Computer Science discipline.
- Experience with a demonstrated ability in problem-solving effectively diagnosing technical issues and proposing reasonable solutions.
- Willingness to travel up to 15% within UK/Europe
- NI certifications (e.g. CLA CLD CLED CTA CTD)
- Support or customer facing experience
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Staff IC
Employment Type
Full-Time
