Call Center Specialist
Call Center Specialist
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Job Description
Posting Date
07/31/25Application Deadline
08/03/25Pay Range
Anticipated Hiring Range: $19.75 - $25.13 hourlyFull Pay Range: $19.75 - $30.50 hourly
Salary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
Animal Care and ControlAbout the Position
Are you a customer service professional who is looking to help the animals of Maricopa County
No day will be the same working at the Animal Care and Control Call Center. You will guide and direct customers in licensing community outreach state statutes animal care programs and much more! Your performance and commitment will contribute to the welfare and safety of the people and animals of Maricopa County. This position requires the employee in office/field or customer facing for all hours worked.
Are you ready for the challenge Apply today!
About Us
Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community and we are always looking to add talented individuals to our team either at our West or East Valley Animal Care Centers. As one of the nations largest open-admission shelters we work with our community to serve the animals and people of Maricopa County. Our adoptions shelter clinic and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost high-value healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming on-site center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Two years of clerical/administrative experience
One year of call-center experience
High school diploma or GED
We Also Value
Three or more years of clerical/administrative experience
Experience with data entry
Experience with automated data processing
Experience with financial balancing
Bilingual in Spanish and English
Job Contributions
Responds to incoming calls from customers regarding animal activities and licensing
Listens carefully and speaks clearly providing information and assistance
Performs data entry into Chameleon updating information regarding animals or persons
Initiates dispatch activities for the Field Team in a timely manner to ensure we safely serve the community
Generates bite and rabies exposure reports detailing the information received from the caller in the database and following up as necessary
Tracks and logs information for Public Health epidemiology and the State Laboratory regarding rabies exposure
Processes and tracks license applications renewals and exceptions for dog licensing
Working Conditions
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
Ability to lift up to 20 pounds floor-to-waist; lift up to 5 pounds waist-to-shoulder lift 1 pound shoulder-to-overhead carry up to 10 pounds a distance of up to 50 feet and push/pull up to 50 pounds a distance of 100 feet
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
