Consumer Banking Officer
Consumer Banking Officer
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Job Description
Are you a proactive and customer-focused individual passionate about delivering an exceptional banking experience We are seeking a Consumer Banking Officer to be a key point of contact for our diverse consumer client base. You will be instrumental in understanding individual financial needs offering relevant banking solutions and ensuring a seamless and efficient service delivery that fosters long-term customer relationships and drives portfolio growth.
Key Responsibilities
- Cultivate and manage strong relationships with consumer clients serving as their primary point of contact for all banking inquiries and needs.
- Conduct comprehensive financial needs assessments for consumers effectively recommending and cross-selling a range of banking products and services including current accounts savings debit/credit cards loans and digital banking platforms.
- Deliver outstanding customer service by efficiently handling transactions resolving issues and providing accurate information to ensure high levels of client satisfaction.
- Maintain an in-depth up-to-date knowledge of all consumer banking products services and associated features and benefits effectively educating clients.
- Proactively identify and pursue new business opportunities acquiring new consumer clients and expanding existing relationships to achieve set sales and growth targets.
- Champion the adoption and effective use of digital banking channels (e.g. mobile banking online banking ATMs) among consumers guiding them on features and benefits for enhanced convenience.
- Ensure strict compliance with all banking policies operational procedures and regulatory requirements maintaining the highest standards of data confidentiality and transactional integrity.
- Identify opportunities to refer consumers to specialized banking units (e.g. wealth management mortgage services) for more complex financial needs.
- Participate actively in branch and community initiatives to promote financial literacy and represent the bank positively enhancing brand visibility.
Requirements
- Bachelor s degree in finance Marketing Business Administration or a related field.
- A minimum of 2 years of progressive experience in a customer-facing role within the banking or financial services industry ideally in consumer or retail banking.
- Demonstrated understanding of consumer banking products services and market trends.
- Proven ability to effectively identify customer needs and successfully offer appropriate financial solutions.
- Excellent communication (both verbal and written) interpersonal and active listening skills.
- Strong problem-solving abilities attention to detail and a customer-first orientation.
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
