Application Support Specialist
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Provide second-line technical support for web applications identifying diagnosing and resolving application-related issues.
Investigate reported bugs or errors replicate issues and escalate to development when necessary.
Serve as the main point of contact for technical queries from clients and internal users regarding application functionality and performance.
Maintain a deep understanding of the company s products and system architecture to support issue resolution.
Collaborate with development deployment and QA teams to ensure end-to-end issue tracking and resolution.
Create and maintain knowledge base articles technical documentation FAQs and troubleshooting guides.
Analyze recurring issues and suggest improvements in application functionality or user experience.
Monitor application logs system performance and support ticket trends to proactively address potential issues.
Support UAT (User Acceptance Testing) and client onboarding processes ensuring a seamless application rollout.
Requirements
Bachelor s degree in Computer Science Information Technology Engineering or a related field.
1 years of experience in application support technical support or a related technical role.
Strong understanding of web applications databases (e.g. SQL Server MySQL) and basic networking concepts.
Experience using SQL for querying and data analysis is a plus.
Excellent troubleshooting and analytical skills with attention to detail.
Strong verbal and written communication skills in both technical and non-technical contexts.
Ability to manage multiple tasks and work efficiently under pressure.
Familiarity with support tools ticketing systems and monitoring tools.
Customer-focused mindset with a proactive approach to problem resolution.
Employment Type
Full Time
Key Skills
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