Key Account Management - Gurugram
Key Account Management - Gurugram
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Job Description
We are looking for a strategic hands-on Key Account Manager to oversee a portfolio of college and university partners in our B2B EdTech ecosystem. As a mid-senior individual contributor you will be responsible for driving business outcomes through relationship management commercial negotiations and operational execution. This role requires a strong understanding of both client dynamics in higher education and internal coordination to deliver value through our products and services.
Key Responsibilities:
1. Account Ownership & Relationship Management
- Manage end-to-end relationships with assigned partner colleges/universities.
- Act as the primary point of contact for all strategic and operational interactions.
- Conduct regular performance reviews and relationship check-ins with institutional stakeholders.
2. Admissions Reconciliation
- Coordinate with internal delivery/admissions teams to reconcile student enrollments with each institution.
- Ensure accurate data reporting documentation and alignment on admission numbers and revenue share (if applicable).
3. Collections & Commercial Management
- Own collection targets for assigned accounts; follow up for timely payment of outstanding dues.
- Collaborate with finance and legal teams to resolve commercial discrepancies.
- Track invoicing credit notes and payment cycles in alignment with SLAs.
4. Renewals Cross-Selling & Up-Selling
- Lead renewal discussions with partner institutions well in advance of contract expiry.
- Identify and close cross-sell and up-sell opportunities based on the partners needs (e.g. new programs digital tools marketing support).
- Prepare and pitch customized proposals in coordination with the sales/product team.
5. Internal Stakeholder Coordination
- Work cross-functionally with marketing delivery operations finance and product teams to ensure timely and quality delivery for each partner.
- Serve as the voice of the client internally to help improve service and product offerings.
6. Reporting & Insights
- Maintain detailed account dashboards revenue forecasts and activity trackers.
- Share monthly/quarterly reports with internal management and partners as needed.
- Highlight key risks escalations and growth opportunities in a structured manner.
Qualifications :
Key Requirements:
- Education: Bachelors degree in Business Education Marketing or a related field. MBA preferred.
- Experience: 48 years of experience in Key Account Management Client Success or Strategic Partnerships in a B2B setuppreferably in EdTech education services or SaaS domains.
- Proven ability to independently manage high-value institutional clients.
- Strong negotiation communication and conflict-resolution skills.
- Comfortable working with CRM tools MS Excel/Google Sheets and analytical dashboards.
- High ownership mindset with the ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel for partner meetings if needed.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
