Demand & Defect Analyst
Demand & Defect Analyst
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Job Description
Are you an analyst who thrives on precision and has a passion for quality technology and enhancing business operations
McDonalds UK & Ireland is looking for a Demand & Defect Analyst to join our Technology team. In this role youll play a vital part in ensuring the seamless rollout of digital innovation across our 1400 restaurants - collaborating with global teams suppliers and local stakeholders to embed quality at every stage of delivery.
Youll lead the planning and reporting of test activities manage defect pipelines and help drive continuous improvement through best-in-class tools and insights all while shaping the digital experience for millions of customers across the UK and Ireland.
What Youll Be Doing:
- Plan coordinate and prioritise testing activity across our UK&I tech portfolio
- Track and report progress on testing and defect resolution to ensure transparency and accountability
- Run dashboards and reporting tools (Jira Confluence Smartsheets) for our QA & Test function
- Partner with global and local teams to automate test cases and introduce new tools
- Collaborate with internal and external stakeholders to improve processes and product quality
- Identify blockers early escalate effectively and help keep deployments on track
Qualifications :
What Youll Need:
- Hands-on experience in a testing function or product quality assurance team
- Expertise with Jira Confluence and Microsoft Office especially Excel (preferred)
- Strong analytical skills and the ability to translate data into clear actionable reporting
- Confidence working cross-functionally in a fast paced agile environment
- Curiosity drive and a problem-solving mindset
- Exceptional attention to detail and strong organisational skills
What Youll Get:
- Access to industry-leading training and development opportunities
- A collaborative and inclusive culture where your contribution really matters
- Competitive salary performance bonus cash allowance plus free lunch and gym access
- Hybrid working with flexibility between home and office
- The chance to support large-scale high-impact digital transformation projects
Additional Information :
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other and how we interact with customers franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent creating positive energising exceptional working environment for us all.
Our values drive our culture and shape our beliefs our priorities and our actions. They influence the decisions we make how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities which we are proud of. The diversity of our people customers Franchisees and suppliers gives us strength.
We do not tolerate inequality injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it whether with McDonalds or elsewhere.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
