Automotive Service Estimator/Dispatcher | Weekends Off | Ocoee
Automotive Service Estimator/Dispatcher | Weekends Off | Ocoee
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title:
Automotive Service Estimator / Dispatcher
Location:
1140 Maguire Road Ocoee FL 34761
Job Overview:
As an Automotive Estimator / Dispatcher with Christian Brothers Automotive you will play a critical role in our automotive shop ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills you will coordinate with technicians answer guest inquiries and maintain an organized repair log to ensure maximum productivity and efficiency.
As an Estimator/Dispatcher you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team youll have the opportunity to build lasting relationships with our vendors and guests helping us maintain our reputation as a trusted and reliable automotive shop.
Responsibilities include but are not limited to:
- Implements and maintains an effective dispatch system
- Schedules work to facilitate maximum productivity in accordance with the shop policy and distributes service tickets to technicians considering the workload difficulty and our guest needs
- Reviews all digital vehicle inspections by technicians
- Maintains an organized and up-to-date repair log
- Answers customer inquiries and prepares estimates for our guest
- Present the best solution to properly repair our customers vehicles in a way that is easy for them to understand
- Ensure that all work is performed to proper specifications and within the time promised to the guest
- Build relationships with part supply vendors tool vendors and all external vendors effectively
- Prioritize technician workloads with part availability
- Prepares a list of needed service department equipment supplies and required repairs - reviews service department repairs with the Service Manager
- Coordinates and schedules maintenance for shop equipment
- Responsible for the part supply process including inventory pricing returns warranty claims etc.
- Regularly interacts with external vendors on parts inventory and pricing
- Works together as a team and assists other employees as needed
- Other duties as assigned
Qualifications :
Qualifications:
- Excellent communication skills: Must be able to communicate clearly and effectively with technicians guest and other team members to ensure that everyone is on the same page
- Strong organizational skills and problem-solving skills: Estimators/Dispatchers are responsible for coordinating multiple work orders scheduling appointments and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
- Customer service skills: Must have strong customer service skills to answer customer inquiries address concerns and ensure that customers are satisfied with the work that is performed on their vehicles
- Proficient in Windows-based computer software and automotive store applications
- Previous experience in an Automotive Sales Advisor/Writer or Estimator/Dispatcher position preferred
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday Friday 7am 6pm
- Being on your feet the majority of the workday (standing walking coordinating parts etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information :
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload free training full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (CBAC) is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment including hiring firing discipline compensation scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice At-will employment practices.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
