Senior SW Engineer - Application Production Support(L1/L2)
Senior SW Engineer - Application Production Support(L1/L2)
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Job Description
Team: Cloudview - Site Reliability Engineering Bangalore
Job Description:
The Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. As an Site Reliability Engineer you have a mindset to maximize system availability through both proactive and reactive means: you build robust technical support and automation to eliminate or minimize incidents as well as investigate and resolve issues in response to live incidents. You are comfortable working with software engineering teams and supporting their demanding needs to ensure the security availability and performance of the platform. You will join an established Cloudview - Site Reliability Engineering team.
Responsibilities:
- You will identify and support all platform and user operations related to Visa Cloud Platform services (IaaS/PaaS/Container as a service)
- On a typical day Engineer will be primarily responsible for solving platform user and reliability issues.
- You will apply advanced troubleshooting techniques to provide tailored solutions and dive deep into the root cause of an issue.
- You will partner closely with software and systems engineers across the organization to ensure services/systems are highly stable and performant
- Collaborate with other team members on managing end-to-end availability and performance of mission critical services while working on individual projects priorities deadlines and deliverables
- Strong communication skills with a strong sense of urgency and attention to details
- Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience
Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
B.S. or higher in Computer Science or other technical discipline or related practical experience
5 years experience in Application or Production support group for high availability/critical platforms/applications
Hands on experience in Linux and Windows systems and good understanding of distributed computing environments
Experience in networking technologies including DNS TCP/IP SSL and Load Balancing
Exposure to Virtualization (Hyper-V VMware scvmm etc)
Experience in CI/CD/release support
Experience with container related technologies like Docker Kubernetes
Experience with alerts and monitoring support (Grafana/Prometheus)
Experience with scripting (Shell and PowerShell)
Working knowledge of relational and non-relational databases including creating and running queries MySQL and NOSQL
Experience managing full application stacks from the OS up through custom applications
Experience of working with ITIL disciplines (Event Incident Problem & Change)
Have an urge to document all the things so you dont need to learn the same thing twice
Have an enthusiastic go-for-it attitude. When you see something broken you cant help but fix it!!
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
