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1 Vacancy
Roles & Responsibilities :
Primary contact to Worldwide customer department users on process inquiries and day to day operations
Technical Support and consulting on the integration of the customers IT Applications to the central gateways
Support towards Security and Risk compliance controls with respect to various Bosch regulations
Request handing on all the support queries from the customers and Escalation handling on need basis
Responsible for maintaining process documentation up to date
Consult stakeholders on Access Management related topics
Mailbox handling and query handling
Ensure the customer KPIs quality and deliverables are met
Qualifications :
Educational qualification:
BCA/MCA/BSC/MSC
Experience :
6 years of experience
Mandatory/requires Skills :
Knowhow in IT systems
Good working knowledge in MS office (Excel word and PPT). Knowhow in excel functions (E.g. Pivot table charts lookup functions etc.)
Basic overview and experience in VBA scripts Macros and BI reporting tools will be an added advantage
Professional oral and written communication skills
Know-how on ITIL service management processes will be an added advantage
Should be a good team player flexible and deadline oriented
Experience in SAP authorizations (SAP roles transaction codes etc.) will be an added advantage
Overview and Experience in Information Security and/or Identity and Access Management Processes will be an added advantage
Preferred Skills :
Remote Work :
No
Employment Type :
Full-time
Full-time