Multi-Skilled Front Desk/Nights (F/M/X)
Multi-Skilled Front Desk/Nights (F/M/X)
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow United Kingdom. As a key member of our front office team you will be responsible for providing exceptional customer service during night shifts while managing various front desk operations and night audit tasks.
- Warmly greet and welcome guests ensuring a positive first impression
- Efficiently handle check-in and check-out procedures maintaining accuracy at all times
- Respond promptly and professionally to guest enquiries and requests
- Manage room reservations assignments and status updates
- Provide information about local attractions dining options and transportation in Hounslow and surrounding areas
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle telephone calls emails and other communications in a timely manner
- Process payments and maintain accurate financial records
- Perform night audit tasks including balancing accounts and preparing daily reports
- Ensure the lobby and reception area are clean organised and presentable throughout the night
- Maintain security awareness and follow established safety procedures
- Set up breakfast and manage snacks and drinks sales as required
- Perform any other ad-hoc duties as assigned
Qualifications :
- Excellent communication and interpersonal skills with a friendly professional demeanour
- Strong multi-tasking abilities with a keen eye for detail and efficient prioritisation skills
- Proficiency in basic computer applications and Opera Cloud
- Ability to work night shifts and remain alert and composed during late hours
- Previous experience in a customer-facing role preferably in hospitality
- Basic accounting skills for night audit tasks
- Familiarity with emergency procedures and hotel security protocols
- Knowledge of Hounslow and popular attractions in the surrounding areas
- Flexibility to work various shifts including weekends and bank holidays
- High school diploma or equivalent; hospitality-related education is advantageous
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Basic food handling knowledge and adherence to food safety standards
Additional Information :
Whats in it for you
- A warm diverse and super supportive team ready to share their knowledge and help you thrive.
- Unique opportunities to shadow other departments giving you the full hotel experience and fast-tracking your career.
- Access to exclusive Accor benefits discounts at hotels worldwide and much more.
Ready to join our team
Apply now and you might soon be our new colleague at the front desk!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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