Customer Support Executive
Customer Support Executive
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Job Description
Company Overview
Redcliffe Labs a unit of Redcliffe Lifetech Inc offers a comprehensive range of diagnostic tests with advanced labs across India. Known for its digital-first approach the company provides a fast reliable on-demand service disrupting the diagnostics industry. Redcliffe Labs caters to millions with over 3500 tests and leads in innovation with drone technology. Headquartered in Noida the company is committed to delivering world-class diagnostic services affordably.
Job Overview
The Customer Support Executive role at Redcliffe Labs is a full-time position based in Gurgaon. This position is ideal for freshers with 0 to 1 year of experience looking to start their careers in customer service. The selected candidate will be part of a rapidly growing team contributing to exceptional customer service and engagement. This position requires strong communication skills and the ability to handle customer inquiries effectively.
Qualifications and Skills
- Exceptional customer service skills to ensure a positive interaction and satisfaction with services offered. (Mandatory skill)
- Proficiency in handling inbound customer communications addressing their needs promptly and effectively.
- Excellent verbal and written communication skills to convey information clearly and professionally to customers.
- Strong conflict resolution abilities to handle disputes or issues and resolve them in a customer-centric manner.
- Experience or ability in customer handling ensuring every customer receives a high standard of service.
- Familiarity with BPO environments and processes facilitating a smooth transition into the role.
- Voice process experience to assist in understanding and delivering efficient customer service over the phone.
- Ability to thrive in a fast-paced environment excellent organizational skills and multitasking abilities.
Roles and Responsibilities
- Manage inbound queries and customer communications efficiently ensuring all service levels are met.
- Handle and resolve customer complaints or issues promptly maintaining a professional attitude at all times.
- Provide detailed information about Redcliffe Labs services and tests to customers fostering brand trust.
- Assist clients with booking appointments and answering any inquiries regarding diagnostics services.
- Maintain accurate records of customer interactions to ensure seamless follow-up and service enhancement.
- Collaborate with internal teams to improve customer satisfaction and service quality continuously.
- Contribute to team goals and objectives providing feedback to enhance service delivery processes.
Contact Person: HR Bhawna Verma ()
Employment Type
Full-Time
