Implementations Lead
Implementations Lead
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Job Description
About Float
Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.
As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro and Ada.
At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our Product
Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 4000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.
Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.
About the Role
Were looking for an Implementations Lead to drive the success of customer onboarding at Float. Reporting into our Co-Founder this person will own and scale our onboarding playbook ensuring that customers realize value quickly and efficiently after signing up.
This is a high-impact senior IC-manager hybrid role ideal for someone who can think strategically execute operationally and lead a small but mighty team. Youll sit at the intersection of BizOps onboarding and automation and youll be deeply accountable for our Account Takeoff Success Rate one of the most important metrics at Float.
The success of a new customer at Float depends on one critical phase: Onboarding. This role ensures customers dont just sign up they activate adopt and advocate. Youll play a foundational role in reducing churn increasing time-to-value and shaping how customers experience Float from day one.
What Youll Be Responsible For
Account Takeoff Success: You will fully own the onboarding phase after a deal is closed ensuring customers activate and succeed in the first 120 days.
Onboarding Playbook Execution: Refine and scale our onboarding frameworks SLAs templates and automation across segments.
Team Leadership: Lead and coach a small team of Onboarding Specialists and Coordinators ensuring they are operating efficiently and delivering against KPIs.
Tooling & Automation: Leverage CSM tooling (e.g. Salesforce Vitally Gainsight) SQL Zapier/Make and custom workflows to drive scalable onboarding experiences.
First Principles Data: Operate from first principles and validate every iteration with data. Youll define and own dashboards that monitor onboarding health takeoff conversion and time-to-value.
Cross-Functional Collaboration: Work closely with Product Support Sales and RevOps to improve handoffs reduce friction and solve root causes of failed onboardings.
Customer Advocacy: Be the voice of the customer during onboarding identifying common drop-off points and surfacing themes to Product and CX leadership.
About You
Heres what sets you up for success at Float:
You Put Customers First Always. You care deeply about delivering meaningful value. Whether youre building internal systems or customer-facing features youre always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes step up to challenges and seek solutions proactivelydoing whats best for the business not just your role.
You Think Big and Move Fast. Youre energized by building from 0 to 1. Youre not afraid to challenge the status quo experiment quickly and learn as you go.
You Constantly Learn and Grow. Youre hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. Youre a generous collaborator who values communication context and shared wins. You lift others up and help make the team stronger.
In addition to living our values you are:
A Strategic Operator: Youre a business-minded operator with 6-10 years in BizOps SuccessOps or post-sales leadership. You think in systems and love designing processes that scale.
Data-Fluent: Youre comfortable in SQL Looker or Metabase and can build audit and analyze onboarding funnels to identify bottlenecks.
Tool & Automation Savvy: You have hands-on experience working with CRMs CSM tools and workflow automation platforms (e.g. HubSpot Salesforce Zapier Make Vitally Notion etc.).
A First-Principles Thinker: You approach problems with logic not legacy. You dont blindly repeat what worked elsewhere - you figure out whats right for this team and customer.
An Outcome-Oriented Leader: Youve led or coached teams before. You know how to set clear expectations inspect work and unblock people to move quickly.
Customer-Obsessed: You have empathy for SMBs and understand the urgency and chaos that comes with running a growing business. Youre passionate about helping them succeed with Float.
Resilient & Adaptable: Youre energized by fast-paced environments and dont get discouraged by change - you run toward it.
This may not be the role for you if:
You need close day-to-day direction rather than working independently
Youre not energized by feedback or fast-paced change
Youre seeking predictability over adaptability
Youre not comfortable making decisions in ambiguous situations
You prefer to stay in your lane rather than collaborate cross-functionally
You dont feel a strong connection to Floats mission or the product were building
Why You Should Join
Work at one of Canadas fastest-growing fintech companies
Make a real impact in a high-autonomy high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation equity options and benefits
Hybrid work model we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday and Wednesday
Bring your pup to our dog-friendly office
Thrive in a high-trust high-performance culture where your work truly matters
In Short
At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.
Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.
Employment Type
Full-Time
