Pharmacy Call Center Representative I
Pharmacy Call Center Representative I
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Salary Not Disclosed
1 Vacancy
Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
- Provides support to patients and providers.
- Responds to oral and written inquiries from the user community regarding Medicaid issues and related problems.
- Answers inquiries to include but not limited to Federal rules and regulations Medicaid managed care and fee-for-service.
- Answers provider questions regarding medical claims.
- Provides support to the Pharmacy staff.
- Answers telephone calls determines nature of call and directs caller.
- May perform clerical duties.
- Maintains information about providers.
- Stays abreast of constantly changing Medicaid fee-for-service and managed care rule revisions in order to provide accurate information.
- Organizes reference materials for easy access.
- Updates provider information.
- Participates in patient related surveys.
- Contacts Medicaid recipients for the completion of such surveys.
- Resolves problems according to agency rules and procedures.
- Provides guidance to Medicaid providers by identifying and correcting billing problems through the explanation of procedures and benefits.
- Cross trains with Pharmacy Support Staff and management to achieve competency in all areas of pharmacy support.
- Attends staff meetings and other meetings as needed.
- Performs various duties as needed to successfully fulfill the function of the position.
- Knowledge of Federal rules and regulations related to Medicaid managed care and fee-for-service
- Ability to solve problems
- Ability to train other Representatives
- Customer service
- Physical:
- Sitting for prolonged periods.
- Speaking and listening.
- Constant use of the telephone.
- Environmental:
- Standard Office Environment.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility belonging and access which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents perspectives and experiences of our community enrich the learning and working environment at OU inspiring us to harness our innovation creativity and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement:The University of Oklahoma in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation genetic information gender identity gender expression age religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment financial aid housing services in educational programs or activities and health care services that the University operates or provides.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
