Manager, Onboarding Support, Hub Delivery
Manager, Onboarding Support, Hub Delivery
Posted on :
25-06-2025
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1 Vacancy
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Job Description
Amazon is looking for a results-driven leader to manage a team of Onboarding Support Specialists to successfully manage a pipeline of applicants (small business owners) through the sales funnel guide them through onboarding and ensure they are ready to launch as new Hub Delivery partners. The ideal candidate will have a strong sales and/or enablement background superior program management skills and a history of managing high performing teams. You will drive the strategy and execution of partner onboarding processes and collaborate with broader Hub Delivery organization on projects that remove barriers and accelerate new applicants success.
This role is located in Austin TX
Key job responsibilities
* Lead and manage a high performing Onboarding Support Specialist team that serves as Amazons main point of contact from application to launch.
* Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions and partner with Sales Operations Marketing and Business development to execute.
* Lead process improvement work-streams to improve lead-to-launch conversion rate and time-to-launch across the pipeline.
* Partner with Product/Tech teams to define requirements for long-term tech improvements.
* Own and optimize the full lifecycle of SMB inbound leads from initial contact through successful activation
* Drive continuous improvement of our lead qualification routing and conversion processes and develop reporting to bring visibility to KPIs
* Track and monitor sales performance through Salesforce
* Report on performance to Amazon leadership
* Establish best practices to manage pipeline cultivate relationships and convert future partners
* Create ongoing training
About the team
The Hub Delivery Partner program is a fast growing part of the Amazon Delivery organization. We partner with customer obsessed small business owners in rural and urban areas to deliver packages to neighbors in their community acting as Amazons Last Mile delivery leg. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios!
* Bachelors degree
* 5 years of relevant work experience in business development account or relationship management small business logistics or retail/vendor/supplier management
* 2 years of people management
* Exceptional communication skills
* Positive attitude is a must along with professionalism enthusiasm to work with others and high sense of urgency
* Attention to Detail and ability to problem solve on behalf of our customers
* Tech Savvy (Experience working with multiple systems and technology)
experience working in Salesforce or other similar CRMs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132600/year in our lowest geographic market up to $219200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This role is located in Austin TX
Key job responsibilities
* Lead and manage a high performing Onboarding Support Specialist team that serves as Amazons main point of contact from application to launch.
* Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions and partner with Sales Operations Marketing and Business development to execute.
* Lead process improvement work-streams to improve lead-to-launch conversion rate and time-to-launch across the pipeline.
* Partner with Product/Tech teams to define requirements for long-term tech improvements.
* Own and optimize the full lifecycle of SMB inbound leads from initial contact through successful activation
* Drive continuous improvement of our lead qualification routing and conversion processes and develop reporting to bring visibility to KPIs
* Track and monitor sales performance through Salesforce
* Report on performance to Amazon leadership
* Establish best practices to manage pipeline cultivate relationships and convert future partners
* Create ongoing training
About the team
The Hub Delivery Partner program is a fast growing part of the Amazon Delivery organization. We partner with customer obsessed small business owners in rural and urban areas to deliver packages to neighbors in their community acting as Amazons Last Mile delivery leg. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios!
* Bachelors degree
* 5 years of relevant work experience in business development account or relationship management small business logistics or retail/vendor/supplier management
* 2 years of people management
* Exceptional communication skills
* Positive attitude is a must along with professionalism enthusiasm to work with others and high sense of urgency
* Attention to Detail and ability to problem solve on behalf of our customers
* Tech Savvy (Experience working with multiple systems and technology)
experience working in Salesforce or other similar CRMs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132600/year in our lowest geographic market up to $219200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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