IT On-Site Services Specialist - Columbia, MD
IT On-Site Services Specialist - Columbia, MD
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities / Tasks
IT On-Site Services Consultant
GEA Group - Columbia MD
GEA Group a leading global supplier for the food beverage and pharmaceutical sectors is seeking an enthusiastic IT On-Site Services Consultant for our Columbia MD facility. Join our team and play a critical role in supporting IT systems across our Liquid & Powder Technology sites in the US.
Responsibilities:
- Manage IT service delivery ensuring adherence to SLAs.
- Monitor and resolve IT issues to enhance user satisfaction.
- Act as the escalation point for complex problems.
- Ensure the deployment and functionality of corporate applications.
- Build strong relationships with colleagues and stakeholders.
- Streamline IT service processes and maintain documentation.
- Share best practices and collaborate with peers.
- Provide technical support for local hardware and network devices.
- Ensure high availability of IT systems.
- Manage the lifecycle of local IT services.
- Utilize ServiceNow ITSM for call and escalation management.
- Champion continuous service improvement.
- Support IT user relocations and senior executives as needed.
What Youll Gain:
- Experience in a dynamic global company.
- Work with cutting-edge technology.
- Exposure to international teams and diverse cultures.
- Develop problem-solving communication and collaboration skills.
Your Profile / Qualifications
Qualifications:
- Associates degree in computer science and 4 years of related experience.
- Proficient in Microsoft ecosystem (Windows Office Suite Teams Microsoft 365 Azure SharePoint).
- Skilled in IT infrastructure (PCs printers scanners switches firewalls etc.).
- Excellent customer service skills.
- Strong written and verbal communication.
- Problem-solving ability and proactive work approach.
- Adaptability and eagerness to learn.
- Collaborative team player.
- Reliable and trustworthy with occasional travel (up to 10%).
Benefits:
- 12 Paid Holidays
- Paid Time Off (PTO)
- Medical Dental and Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with employer match
- Wellness Incentive Program
- Employee Assistance Program
- Join GEA Group and contribute to our innovative and fast-paced environment! Apply today to become our next IT On-Site Services Consultant.
#engineeringforthebetter
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
