Public Safety Dispatcher (Entry)
Public Safety Dispatcher (Entry)
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Job Description
To Protect and Serve the Community!
The Sheriffs Office is dedicated to the protection and well-being of every person in Solano Countyby providing excellentcommunity service.
The values of the Sheriffs Office are to bring:
Professionalism:Performing to the highest standards with integrity ethical behavior and accountability.
Trust: Confidence in the character and ability to meet expectations.Courage:To persevere with mental and moral strength in the face of difficulty.
Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
Service: Providing professional assistance in support of the communitys best interests and well-being.
Respect: To value and embrace individuality with special regard to differences.Click here to learn more about the Sheriffs Office
THE POSITIONSolano County invites you to apply for a challenging fast paced rewarding career as a Public Safety Dispatcher (Entry). In this position you learn to receive evaluate and relay requests for law enforcement emergency and other services to the appropriate personnel. This position is characterized by the responsibility to perform a range of entry level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and/or text; receives caller information learns to relay information to appropriate unit or agency and provides assistance to callers as needed; learns to log call information into computer; learns to monitor activity of all public safety units to determine status of incident and location of units and learns to provide pre-arrival medical instructions.
The current recruitment is to fill full-time regular positions. The eligible list established from this recruitment will be used to fill part-time and full-time regular limited-term or extra-help positions as vacancies occur or the need arises.
Essential Duties
Duties may include but are not limited to the following:
Learns to receive requests and dispatch for law enforcement fire service and other services; evaluates requests for validity priority and type of response required; dispatch appropriate individual/agency to respond to request; relay information and/or instruction to personnel in the field; coordinate some non-emergency activities process inter-agency email messages and dispense keys for control lockbox and maintain key log.
Learns to retrieve/update criminal information and motor vehicle/license records using national and state criminal information computer systems (C.L.E.T.S); enters removes confirms modifies and/or updates entries and data as needed; enters and runs inquiries on data such as vehicle registrations drivers license records criminal histories warrants lost/stolen property or missing/wanted persons; receives be-on-lookout (BOL) notices and broadcasts/distributes as appropriate; sends or responds to confirmations on warrants stolen vehicles stolen tags stolen vehicle parts and stolen guns; types C.L.E.T.S. entries and processes C.L.E.T.S. transactions; verifies C.L.E.T.S. entries; ensures integrity/security of data and adherence to system requirements.
Learns to monitor and/or operate communication equipment multiphone lines multiple computer and emergency medical communications which may include telephone equipment radiocommunication equipment audio recorded text telephone relay (TTY/TDD) printers computer aided dispatching (CAD) system paging systems alarm panels card reader/door lock system general office equipment and other equipment/systems.
Learns to dispatch appropriate agency personnel to incident locations; determines nature of emergency number of units needed and nearest available units; maintains communications with all parties involved and coordinates and monitors situation requiring mutual aid with other jurisdiction/agencies.
Learns to provide pre-arrival instructions to citizens who report medical emergencies using established protocols.
Learns to respond to requests for information involving license plates drivers license records criminal history records warrants missing/wanted persons location of individuals stolen property telephone numbers or other information; obtains/provides background information as requested.
Position Requirements
Experience:No experience is required.
Education/Training:High school diploma GED or equivalent.
Certificate:A net keyboard typing speed of 40 words per minute (WPM) is required.
DOCUMENT SUBMITTAL REQUIREMENTSApplicants may submit a typing certificate. If you choose to submit a typing certificate the typing certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 - 5 minute test include the gross number of words typed per minute and the number of errors. It must be from an accredited school or a qualified agency with an examiners signature. Certificates obtained through the internet (online) will not be accepted. (For candidates without a certification a typing test will be provided).Applicants that have participated in prior Solano County skills testing must contactby the final filing deadline to request their prior results be applied to this recruitment this will not be done automatically.Prior results cannot be more than 12 months old at the time of application.How to Submit Your Documents
In addition to uploading attachments when applying online candidates may submit documents by fax to or by email to . Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number () in your email or fax.
Supplemental Information
SELECTION PROCESS
07/18/25 5:00pm (PST) -Deadline to submit application and required documents for first application review.
Applications will be reviewed as needed thereafter.
Application status notices will sent via email and posted to applicants online application account at Applicants are encouraged to periodically check their SPAM/Junk Mail folder for the notification or Sign In to their online application account and check their notifications.Applicants moving forward in the selection process will be invited to self-schedule for a mandatory information session and written examination. Candidates who fail to self-schedule for the mandatory information session and written examination will not move forward in the selection process.
Based on the information provided in the application documents the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received the selection process may consist of an initial application screening a mandatory information meeting a supplemental questionnaire assessment a written and/or practical exam an oral board exam or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicants ability to advance in the process; as such responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.
A minimum score of 70% is required to continue in the selection process unless otherwise announced.
All potential new hires and employees considered for promotion to management confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.
RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224 hiring restrictions may apply to California Public Sector Pension Plan Retirees.
HOW TO APPLYApplications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts certificates licenses DD-214 ADA Accommodation Request etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your applications employment history. When completing employment details and/or responding to supplemental questions do not write see resume as resumes will not be reviewed and this will be considered an incomplete application.
Previously submitted application materials (i.e. copies of diploma and/or transcripts etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Any further questions can be directed to the Department of Human Resources at business hours are Monday-Friday 8:00 a.m.-5:00 p.m. EOE/AA
Please note that all dates/times listed in the job announcement are Pacific Time.
SPECIAL REQUIREMENTSApplicants are required to demonstrate basic typing speed of 40 WPM by passing of a County approved test.
VETERANS PREFERENCE POINTSTo be eligible applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214 SHOWING DISCHARGE TYPE (GENERALLY COPY 4) MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE). Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.
Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veterans preference points will only be added to passing scores in competitive open examinations.
Americans with Disabilities Act
It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service job related merit and ability to perform the job.
APPLICANTS WITH DISABILITIES:Qualified individuals with a disability who are able to perform the essential functions of the job with or without reasonable accommodation and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the Selection Process) must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.
This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.
Employment Type
Full-Time
