IT Manager - Data Analytics
IT Manager - Data Analytics
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Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Summary
Data & Analytics Team is a central team comprised of Data Engineering Data Platform/Technologies Data Analytics Data Science Data Product and Data Governance practices. This team serves the enterprise that includes sales finance marketing customer success product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce Workday and more.
IT Manager Data Analytics plays a pivotal role within the Enterprise Data & Analytics organization at Genesys. This role is responsible for leading a team of analysts and driving delivery of impactful analytics solutions that support enterprise functions including sales finance marketing customer success and product teams and will oversee day-to-day analytics operations coach and mentor a team of analysts and collaborate closely with stakeholders to ensure alignment of analytics deliverables with business goals. The ideal candidate brings hands-on analytics expertise a passion for data storytelling and a track record of managing successful analytics teams.
Job Responsibilities
- Lead and mentor a team of analytics professionals fostering a collaborative and high-performing culture.
- Promote & drive best practices in analytics data visualization automation governance and documentation.
- Translate business needs into actionable data insights through dashboards visualizations and storytelling.
- Partner with enterprise functions to understand goals define key metrics and deliver analytics solutions that inform decision-making.
- Manage and prioritize the teams project backlog ensuring timely and quality delivery of analytics products.
- Collaborate with data engineering and platform teams to ensure scalable and reliable data pipelines and sources.
- Contribute to the development and maintenance of a shared analytics framework and reusable assets.
- Advocate for self-service analytics and data literacy across the business.
- Ensure compliance with data privacy governance and security policies.
Requirements
- 8 years relevant experience with Bachelors / Masters degree in a natural science (computer science data science math statistics physics. etc.)
- Proven ability to lead and inspire analytics teams delivering results in a fast-paced cross-functional environment.
- Strong proficiency in BI and visualization tools (e.g. Looker Tableau QuickSight Power BI).
- Solid understanding of cloud data platforms and big data ecosystems (e.g. AWS Snowflake Databricks).
- Strong business acumen and the ability to communicate technical concepts clearly to non-technical stakeholders.
- Experience building and managing stakeholder relationships across multiple departments.
- Adept at SQL and data modeling principles
- Experience with statistical scripting languages (Python preferred)
- Familiarity with Agile methodologies and project management tools (e.g. Jira Confluence).
- Demonstrates a results-oriented mindset take thoughtful risks and approach challenges with humility and a hands-on resourceful attitude
Preferred Qualifications
- Creative innovative and solution design thinking: You evaluate things holistically and think through the objectives impacts best practices and what will be simple and scalable
- Excellent critical thinking problem solving and analytical skills with a keen attention to detail.
- Skilled at running cross-functional relationships and communicating with leadership across multiple organizations
- Strong team player: ability to lead peers in accomplishment of common goals.
#LI-Hybrid
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation please provide them the following information: first and last name country of residence the job ID(s) or (titles) of the positions you would like to apply and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues such as following up on an application or submitting a resume may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Manager
Employment Type
Full-Time
