Digital Product Analyst

a Digital Product Analyst you will support some of our important products and technology initiatives and priorities. This position will be based in Gurgaon Haryana India and will report into Director Service Technology team. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.

What you will do

• Bring product priorities to life through a clear articulation of a users journey behaviors needs and pain points.

• Facilitate E2E delivery process from identification of use cases user story creation through acceptance validation to go-live.

• Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams.

• Articulate and able to explain complex product issues to different audiences and leadership levels.

• Focus on gathering advanced understanding of multiple data structures sources and tools to guide business partners in the development of services analytics and reporting systems which may include data visualization business intelligence or new data collection and accessibility.

• Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.

• Equip service teams with access to relevant data reports and dashboards to manage their territory effectively and act on service delivery processes that drive increased Client Engagement thereby leading to retention.

• Continually look for ways to improve regular delivery of standard analysis/reporting through automation streamlining and migration to self-serve platforms.

• Enhance our capability to analyze and make sense of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions.

• Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards

• Deliver all assignment work within quality standards and on time often within stipulated timelines.

• Collaborate with team to update existing training content and/or create new training content.

Youre extraordinary at:

• Analytical problem solving and using fact-based decision making to solve business problems

• Thinking through a business lens with a focus on understanding the customer - their pain points and key drivers

• Understanding and developing smart data flows data sets lenses and dashboards that enable the right business insights for SDAs

• Disciplined Scrum knowledge for different products in order to continuously increase velocity

• Collaborating with cross-functional teams including products services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency growth profitability and client retention

• Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve.

What youll need :

• Bachelors degree is required. Masters or advanced degree a plus

• 0-2 years of experience in Business intelligence building data sets reports and dashboards

• Industry knowledge of BI landscape and latest emerging tools supporting descriptive to perspective analytics

• Strong analytics skills and ability to break down complex problem.

• Proficiency on working with Excel and SQL

• Agile ability to anticipate need be responsive and adapt to change

• Strong interpersonal and relationship skills ability to influence decisions and gain consensus

• Excellent time and project management skills ability to prioritize the most important projects to create business impact

• Ability to work effectively on multiple projects at the same time.

• Knowledge of Salesforce reporting/Tableau CRM is a plus.

• Knowledge of AAS is a plus.

• Knowledge of Python/R is a plus.

What youll get:

In addition to an outstanding work environment with rapid advancement potential Gartner associates enjoy exceptional compensation and benefits including:

• A collaborative positive culture. Youll work with people who are as enthusiastic smart and driven as you are. Youll be managing the best of best.

• Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.

• Competitive compensation and performance-based bonus structure

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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