Manager – MICE Visa

Hello

FCM is one of the worlds largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group FCM brings together market-leading rates exclusive travel solutions and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting.

FCM a flagship division of the globally renowned Flight Centre Travel Group (FCTG) is one of the worlds largest and most awarded travel management companies. With a presence in 97 countries we deliver seamless and personalized travel solutions powered by flexible technology and expert human support.

Recognitions:

• Winner of the Worlds Leading Travel Management Company award for 9 consecutive years (WTM).

• Named one of Indias Top 100 Great Mid-size Workplaces 2024.

Role Overview

We are seeking a dynamic process-driven and client-centric Manager MICE Visa Operations to lead our visa processing vertical within the MICE (Meetings Incentives Conferences and Exhibitions) division. This is a strategic leadership role responsible for overseeing end-to-end visa operations optimizing client experiences driving compliance and mentoring a high-performing team. The ideal candidate brings a blend of visa domain expertise team leadership stakeholder engagement and process innovation in the corporate and group travel ecosystem.

A Day in the Life Key Responsibilities

• Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations.

• Design and standardize SOPs for visa documentation embassy coordination and client advisory services ensuring compliance and exceptional service quality.

• Build strong relationships with embassies consulates and visa facilitation centers to streamline processing timelines and handle escalations efficiently.

• Serve as the escalation point for complex client requirements last-minute changes or high-profile group movements.

• Collaborate closely with MICE Sales Operations Airline contracting and Finance teams to ensure alignment on group movement timelines and document dependencies.

• Stay updated with global visa regulations geopolitical changes group movement protocols and country-specific advisories.

• Implement automation tools or partner platforms for process efficiency tracking and reporting.

• Monitor SLA adherence productivity KPIs error rates and feedback loops for continuous process improvement.

• Train and mentor junior staff ensuring skill upgrades aligned with industry evolution.

• Represent FCM at embassy briefings industry forums and internal leadership discussions as the subject matter expert for Visa Ops in MICE.

Youre Perfect for This Role If You Have

• 8 - 10 years of progressive experience in visa operations with at least 3 years in a team lead or managerial capacity preferably within corporate or MICE travel.

• In-depth knowledge of global visa regulations group documentation protocols and embassy liaison best practices.

• Prior experience handling group and incentive travel event-based movements or large delegations.

• Familiarity with GDS platforms (Amadeus Sabre Galileo) and visa management tools.

• Strong leadership client servicing and crisis management skills.

• Excellent interpersonal and negotiation skills with the ability to interact with embassies CXOs and high-net-worth clients.

• Ability to manage pressure deadlines and dynamic client expectations with composure and professionalism.

• Bachelors degree in Hospitality Travel Management International Relations or a related field; IATA certification is a plus.

Whats in It for You

• Competitive compensation aligned with seniority and market benchmarks.

• Leadership exposure in a global organization with a robust MICE ecosystem.

• Work-life balance with paid time off industry travel perks and employee-centric policies.

• Comprehensive health accident and life insurance.

• Career development opportunities cross-functional exposure and internal mobility options across FCM and the broader FCTG network.

• Vibrant workplace culture with recognition programs team events and continuous learning.

Why Join FCM Travel India

At FCM youre not just taking a job youre building a career. With a people-first culture global exposure and purpose-driven work we create an environment where your growth is our priority. Diversity innovation and passion drive our journey and were just getting started.

Irreverence. Ownership. Egalitarianism