Sr. Customer Solutions Manager
Sr. Customer Solutions Manager
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-06-2025
Job Description
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow. AWS is seeking a Sr Customer Solutions Manager (CSM) . This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey accelerating migrations and modernizations and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for guiding AWS customers along their cloud journey. In this highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Key job responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Assist in developing long-term strategic relationships with key accounts
- Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 7 years of experience leading complex large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- 4 years of experience in a customer-facing role engaging with senior customer executives technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 25% as needed
- Direct experience implementing cloud services preferably on AWS Knowledge of AWS Services and Solutions
- Product lifecycle or product management experience
- Project management certification or training such as PMP Scrum or other Agile experience and certification Amazon is committed to a diverse and inclusive workplace
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
- A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Assist in developing long-term strategic relationships with key accounts
- Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 7 years of experience leading complex large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- 4 years of experience in a customer-facing role engaging with senior customer executives technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 25% as needed
- Direct experience implementing cloud services preferably on AWS Knowledge of AWS Services and Solutions
- Product lifecycle or product management experience
- Project management certification or training such as PMP Scrum or other Agile experience and certification Amazon is committed to a diverse and inclusive workplace
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
- A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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