Operations Manager
Operations Manager
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Job Description
Your Profile Skill sets and Attributes
Excellent operational process knowledge
Strong leadership and interpersonal skills
Excellent written and verbal communication skills
Excellent knowledge of computer applications
Good at establishing working relationships and developing personal contacts
Strong personal influencing and consultative skills
Project management skills
Good analytical and commercial awareness
Self-motivated with good judgment and decision making qualities
Strong Negotiation skills
Strong presentation skills
Strong organizational & planning skills
Knowledge in operational systems and processes within National and European logistics environment.
Knowledge of UK DFT Security & Health & Safety processes and regulations.
Displays the CIS attributes of can do passion speed and right first time
Our Promise to You
- An excellent pay structure
- Work in a rapidly-growing industry with career development
- Internal training programme
- Modern and well maintained fleet
As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme and discounts and savings on 1000s of retailers.
Whats Next
- Apply now and upload your CV online.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority) therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Operations Manager
- DHL International (UK) Ltd
- 41 Colliery Road Glasgow G32 8SL
- Full-time Permanent
About the Role
We are currently seeking an Operations Manager to join our experienced management team within our Glasgow Service Centre.
You will have direct responsibility for a team of Service Centre employees and be responsible for the management and control of the operations at Service Centre level. The post holder will be motivated and driven to achieve the highest performance levels are provided to the country as well as the international network. You are an excellent communicator with the ability to lead manage and motivate all levels of Operations staff within your Service Centre. Acting as an advocate for continuous improvement and are responsible for delivering the KPI performance in your operational area with specific focus on:- service process productivity and compliance.
We are looking for someone who is motivated and driven ensuring that the highest performance levels are provided to the Service Centre and providing a great service for our customers.
You will responsible for:
Ensure that daily operational targets are met and take immediate actions to reverse identified areas of under-performance
Support the effective implementation and deployment of Regional and Country projects programs and initiatives within the Service Centre(s).
Manage the operational cost drivers to ensure P&L and cost targets are achieved and productivity is measured.
Within financial guidelines plan monitor negotiate and control expenditure on areas such as overtime sub- contracting suppliers Service Providers and fleet maintenance.
Ensure resource is managed in line with their projected operational requirements.
Ensure that the team is provided with clear performance standards and is staffed coached trained and motivated to meet set targets.
Utilise Company reporting tools daily to monitor performance at both team and individual level and take appropriate action to address non-conformance / under achievement.
Perform the Appraisal process for all team members within the agreed timeframes to manage individual performance and job satisfaction.
Required Experience:
Manager
Employment Type
Full-Time
