TRAH Intake Concierge

Make a difference in a growing innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As the Intake Concierge at The Residence you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients customers and patients.

If you are looking for a company that is constantly moving forward in pursuit of successful outcomes get ready to love it here!

What youll be doing:

• Perform clinical reviews of referral information prepare concise synopses and provide timely updates on referral statuses and program details to clients referral sources and support networks
• Collect and organize required clinical documents including discharge summaries psychiatric assessments and lab results to efficiently process complex referrals
• Input and update pre-admission information in the patient care system follow up on missing documentation and ensure accurate record-keeping
• Partner with an interdisciplinary team to address unique patient needs such as accommodations for service animals or physical limitations
• Respond to inquiries with professionalism answer program-specific questions and recommend additional resources as appropriate
• Handle telephone lines waitlists emails and voicemails in collaboration with the Intake Services Team ensuring responsiveness and efficiency
• Maintain and prioritize waitlists allocate beds based on urgency and availability and coordinate admissions or cancellations as needed
• Analyze referral and admission data track trends and generate reports to provide actionable insights for leadership
• Leverage data and trends to propose pricing strategies process improvements and sales tactics that align with organizational goals

What were looking for:

• Minimum 5 years experience in a healthcare related role such as nursing case management or allied health
• Bachelors degree in a health-related discipline is preferred; diplomas in health-related disciplines will be considered
• Familiarity with mental health assessment tools (e.g. DSM-5 criteria SCID) and ability to recognize signs and symptoms of various mental health conditions
• Proficiency in diverse interview techniques with the ability to adapt methods based on patient needs and circumstances
• Skilled at accurately and succinctly documenting interviews including patient responses and key observations
• Strong understanding of ethical and legal responsibilities including maintaining confidentiality obtaining informed consent and recognizing situations requiring mandatory reporting for safety
• Ability to maintain composure and manage personal emotions when discussing sensitive or distressing topics
• Exceptional attentiveness to verbal and non-verbal communication ensuring a patient-focused approach
• Awareness of cultural differences and their influence on behaviour communication and expressions of distress
• Strong commitment to prioritizing patient needs and delivering outstanding compassionate service
• Comfortable using virtual meeting platforms CRM systems and other relevant tools
• Ability to manage multiple priorities efficiently while maintaining high accuracy and attention to detail
• Experience using data analysis to identify trends refine strategies and drive improved performance outcomes

As part of our commitment to the health and safety of our patients staff and community from COVID-19 subject to any accommodation required by applicable human rights legislation Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why work with us

Homewood Health is Canadas largest and leading service provider for medically focused evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence integrity collaboration and innovation. Our people make a difference!

As an equal opportunity employer Homewood Health is committed to employment accessibility diversity equity and inclusion. For this reason we encourage applications from members of equity-seeking groups including women racialized and indigenous communities persons with disabilities and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier more productive and fulfilling lives.