Principal Specialist, New Assignment Team

Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartners mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team youll be at the forefront of the ongoing transformation of Gartners sales force which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5000 associates who sell to every major function industry and market sector around the world.

About the role:

This role is part of the Territory Planning & Analytics (TP&A) team in GSSO. The TP&A team is focused on designing the optimal territory investment design and alignment strategy to maximize Sales (and Services) productivity. The Principal Specialist will be joining the New Assignment Team. The primary objective of this team is to ensure that accounts are validated and routed to the appropriate sales representative based on secondary research into company firmographic data.

The Principal Specialist is expected to partner with various key stakeholders like Marketing Sales & Strategy Operation and Sales teams and improve their understanding of complex business problems from diverse perspectives. The individual will also be working on key initiatives where they will be responsible for gathering business problems seeking input from relevant stakeholders and driving solutions

What you will do:

Data Analysis and Reporting Support:

• Develop track and report various process metrics using MS Office tools Power BI Macros etc.

• Ensure data integrity by identifying discrepancies and regularly updating datasets.

• Provide ad-hoc data requirements critical for business decisions.

• Manage data tools and internal applications including Anaplan Excel Power BI CRM etc.

Business-Critical Account Assignment Operations:

• Support the leadership team in executing process changes and conducting related training sessions with the larger team.

• Drive high-complexity projects with minimal guidance.

• Independently own and execute assigned workstreams.

• Collaborate with leadership to establish and report performance goals that align with Sales & Strategy Operational goals.

• Develop and maintain tools resources and training materials contributing to knowledge capture and documentation.

Service Delivery:

• Understand key operational metrics of the account assignment process and support the team in delivering efficient and effective results.

• Understand sales and marketing strategies to assist with appropriate business decisions that drive team performance.

• Perform quality checks on account assignments based on defined routing logic and data sources and identify improvement opportunities at both individual and process levels.

• Analyze the root cause of misassignments escalated by Sales or Marketing teams and problem-solve to ensure fixes.

• Communicate effectively and efficiently with Sales Managers and Sales Representatives providing swift and accurate responses and resolutions.

What you will need:

• An MBA or bachelors degree with 4 years of experience. Relevant marketing/client management or service operations experience preferred.

• Strong Microsoft office skills especially Excel and Power Point. Knowledge of Power BI/Macros is a plus.

• Proficient in English language and excellent in verbal and written communication

• A strong mix of Thought leadership and business acumen and demonstrated track record of delivering outstanding results.

• Must have continuous improvement mindset and experience in driving business critical initiatives in the current role.

• Must have the ability to work effectively and efficiently in a very fast-paced deadline driven fluid team environment.

• Ability to prioritize workload in order to manage time effectively complete work within deadlines and produces accurate results.

What you will get:

• Competitive salary generous paid time off policy and more!

• India: Group Medical Insurance Parental Leave Employee Assistance Program (EAP)

• Collaborative team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

#GSSO #LI-SJ1

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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