Consultant- Process Improvement
Consultant- Process Improvement
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Youll be joining CIBCs Administration team which is comprised of Legal Corporate Secretary Division Customer Complaint Handling Complaints Management Program Enterprise Environmental Social and Governance (ESG) Government Relations and Internal Audit. Collectively this group enables CIBCs core purpose: to help make our clients ambitions a reality by providing our business partners across CIBC with the expert support strategic advice programs policies controls and governance needed to help build a relationship-oriented bank for a modern world.
As a Consultant Process Improvement you will manage and create reporting for the Efficiency workstream of initiatives and projects from end-to-end. As a Consultant youll lead stakeholders and business partners in the planning assessment development and implementation of strategies and initiatives across the CIBC Administration Functional Group. Youll use your expertise in process and project management methodology to make recommendations for continuous improvements.
At CIBC we enable the work environment most optimal for you to thrive in your role .Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How youll succeed
Improving Process Efficiency - Identify develop and implement routine operational process enhancements to increase the efficiency of the department.
Relationship Management - Maintain professional relationships with multiple partners and clients through excellent people skills. Communicate proactively with colleagues to plan and organize work across stakeholders. Consult with stakeholders to solicit their input into the development of new or enhanced business processes and to ensure aligned operations and communications.
Project management Outline project goals terms of reference resource requirements and costs. Help create a resource plan that ensures all stakeholders have a voice on the project. Assess the efficiency of the practices and procedures used by a team and provide guidance that will continuously improve the project plan.
Teamwork Help internal partners make informed conclusions about the development of programs products and services. Collaborate closely with teams as you work toward a common goal and negotiate deliverables and milestones whenever necessary.
Project coordination Proactively identify anything that will take projects off schedule and find solutions to correct the problem. Monitor milestones and ensure theyre completed according to timelines and budgets. Execute a project plan that is personalized for your teams preferred mix of quality time and cost.
Reporting - Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics.
Who you are
You embrace and advocate change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
Youre inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You have a degree/diploma in Business and/or a related field of study. Its an asset if you have your MBA or PMP Designation.
Youre can demonstrate experience in People Change Management methodology principles and tools.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 20th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Business Case Development Client Service Continual Improvement Process Deliverables Management Leadership New Program Development Project Management Strategic Objectives Technical KnowledgeRequired Experience:
Contract
Employment Type
Full-Time
