Manager, Customer Service I
Manager, Customer Service I
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
Chewy is looking for a Manager Customer Service to join the best customer service department in America at our Hollywood FL location. The right person will be a people leader responsible for building engaging teams and improving operational efficiency. This person should be a dynamic goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is critical for this role.
What Youll Do:
- Develop lead and coach floor leadership to build successful teams that deliver an exceptional customer experience
- Establish peer-to-peer collaborations with peer Managers to enhance process efficiency.
- Use data to identify areas of opportunity and develop action plans to improve important metrics and close performance gaps
- Collaborate with other managers to establish and build SOPs for existing processes and procedures.
- Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce
- Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience.
What Youll Need:
- 2-5 years of multi-channel contact center management experience (Customer Service strongly preferred) with leadership track record and verifiable history of leading successful high-volume teams in 300 headcount environments
- Adaptability to rapidly shifting goals and willing to roll up your sleeves to solve a variety of challenges
- Coaching skills that can impact both front-line agents and floor leadership
- BS/BA degree or equivalent experience (i.e. 5 years industry experience in lieu of degree)
- Strong computer and internet proficiency in an e-commerce environment
- Proficiency in MS Office suite (Excel is a must)
- Outstanding oral and written communication skills comfortability and ease in communicating information to a group
- Position may require travel
If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact
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Manager
Employment Type
Full Time
