Vendor Coordinator

The Vendor Coordinator plays a key role in ensuring that third-party vendors engaged by the firm meet performance compliance and regulatory standards. This role is essential in managing relationships with vendors monitoring service-level agreements (SLAs) and ensuring that all vendor activities align with the firms operational goals and industry requirements particularly in the context of default mortgage law. This position is onsite and can be based out of any of our offices.

Key Responsibilities:

Vendor Selection and Onboarding:

Assists in the process of selecting and qualifying new vendors ensuring they meet the firms legal regulatory and operational requirements.

Collaborate with internal teams (compliance IT operations) to assess vendor capabilities and suitability.

Coordinate onboarding processes SLAs and risk assessments.

Performance Monitoring and Relationship Management:

Maintain ongoing relationships with vendors acting as the primary point of contact for escalations and inquiries.

Monitor vendor performance to ensure compliance with SLAs and contract terms.

Assists in conducting Conduct regular performance reviews and develop action plans for any vendors that fail to meet the firms standards.

Risk and Compliance Oversight:

Ensure all vendors adhere to industry regulations such as RESPA FDCPA and other default mortgage-related laws.

Collaborate with the compliance and audit teams to conduct vendor risk assessments and audits.

Monitor vendor data security practices to ensure the protection of client and borrower information.

Address and mitigate any risks related to vendor non-compliance or operational failures.

Contract Management:

Coordinate vendor contracts ensuring compliance with legal and regulatory standards.

Reporting and Metrics:

Track and report on vendor performance risks and compliance issues to senior management.

Maintain vendor scorecards to evaluate performance metrics.

Assist with the development of tools and processes to enhance vendor oversight and governance.

Process Improvement:

Work with internal compliance stakeholders to identify opportunities for process improvements within vendor management.

Knowledge Skills and Abilities

• Analysis-Gather relevant information; consider broad range of issues and factors; perceive relationships among diverse information; and use logic effectively.
• Communication able to communicate information and messages clearly and concisely to others. Communicate professionally with both clients and team members.
• Decision-making making timely and effective decisions.
• Time Management setting efficient work priorities to balance important and urgent short term and longer-term tasks working on several tasks simultaneously.
• Planning and Organizing Developing comprehensive project plans; monitoring progress against goals; assigning clear responsibilities; and breaking work down into manageable portions.
• Strong customer service skills professional demeanor both in person as well as on the phone. Must possess exceptional listening skills and the ability to navigate stressful situations.
• Teamwork Must be able to work not only independently but when called for be able to work effectively as a team with all levels of staff.
• 3 years of experience in vendor management preferably within a mortgage financial services or legal environment.
• Strong knowledge of default mortgage processes and regulatory requirements (RESPA FDCPA etc.).
• Excellent communication negotiation and relationship management skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Proficiency in vendor management software and MS Office suite.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to sit talk or hear. The employee is occasionally required to stand walk use hands to finger handle or feel; reach with hands and arms and stoop kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

We offer a comprehensive compensation package which includes a salary commensurate with experience and accomplishments. If you possess the requisite qualifications and are seeking the challenge of working in a growing firm please submit your resume in confidence.

All applicants applying for U.S. job openings must be authorized to work in the United States.

**Because of the high volume of calls received only qualified candidates will be contacted for consideration. **

If you are interested in this position please email your PDF or Word doc resume to:

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the Firm.