Region Merchant Success Manager

About Brite

Brite Payments is a leading Account to Account (A2A) payment provider powered by Open Banking. We provide a faster smarter and more secure payment experience for consumers and merchants.

About the team

The Merchant Success team is dedicated to ensuring that Brites merchants receive maximum value from our services. This role is crucial to our continued growth as it involves nurturing and expanding our relationships with a diverse portfolio of ecommerce and financial services merchants. As a Region Merchant Success Manager you will be instrumental in driving merchant satisfaction adoption of our full product suite and ultimately revenue growth within your assigned region. You will work collaboratively with internal teams and report to a senior leader within the Merchant Success organization.

Want to join us on our journey The future is Brite!

Brite Payments is now looking for a highly motivated and results-oriented Region Merchant Success Manager to join our dynamic team. The ideal candidate will have a strong background in account management within the ecommerce and financial services sector excellent relationship-building skills and a passion for helping merchants succeed. You will be responsible for managing and growing a portfolio of Britesecommerce and financial services clients ensuring their experience exceeds expectations.

Key Responsibilities

• Develop and execute strategic account plans to drive growth and success for your portfolio of e-commerce merchants.

• Serve as the primary point of contact and trusted advisor for key stakeholders within your assigned merchant accounts.

• Identify and pursue opportunities for revenue growth through upselling cross-selling and strategic alignment with merchant business objectives.

• Drive the adoption of Brites full product portfolio ensuring merchants leverage our capabilities effectively and efficiently.

• Build and maintain strong long-lasting relationships at various levels within merchant organizations from operational contacts to senior management.

• Collaborate closely with internal teams (Product Sales Marketing Technical Support) to advocate for merchant needs and ensure seamless service delivery.

• Provide valuable insights and guidance to merchants on how to best utilize Brites solutions to achieve their business goals.

• Monitor and report on key performance metrics related to merchant health growth and satisfaction within your region.

• Contribute to the continuous improvement of Brites Merchant Success strategies and processes.

Requirements

• Proven experience (5 years) in account management client success or a related role within the ecommerce and financial services industry.

• A solid understanding of the e-commerce landscape and the challenges and opportunities faced by online merchants.

• Demonstrated ability to build and maintain strong professional relationships with clients.

• Experience in driving revenue growth through effective account management strategies.

• Excellent communication interpersonal and presentation skills with the ability to explain complex concepts clearly.

• Strong problem-solving and analytical skills with the ability to identify and address merchant needs effectively.

• Experience working within the European payments landscape is a plus.

• English and German

Preferred Qualifications:

• Experience with Account-to-Account (A2A) payments or Open Banking solutions.

• Familiarity with CRM tools and account management software.

• Experience working with international clients.

What we offer

• Join Europes hottest Fintech founded and led by industry veterans with a recent $60M Series A funding.

• An opportunity to make a significant impact on our growing relationships with key ecommerce and financial services merchants.

• Work alongside experienced leaders with a proven track record of success.

• A positive empathetic and inclusive culture that encourages you to be yourself with a commitment to continuous learning and knowledge exchange.

• Location Stockholm / Berlin / Mlaga

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience and why you are a strong fit for the Region Merchant Success Manager role with a focus on your experience with ecommerce and financial services merchants. Please apply online through our jobsite.

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Please apply with your CV or your LinkedIn profile. We use screening questions to streamline this recruitment process so a personal letter is not needed.