Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Omtera is a leading consultancy and solutions provider specializing in data-driven growth. As official partners of global platforms like Asana Miro and Airtable we empower strategic and enterprise-level clients across EMEA to optimize their work collaboration and data management processes. Were now looking for a Customer Success Manager to join our growing team and play a key role in client satisfaction and platform adoption.
Tasks
As a Customer Success Manager you will be responsible for:
- Ensuring successful onboarding and long-term adoption of Asana Miro and Airtable among strategic and enterprise customers
- Acting as the primary point of contact for assigned customers providing consultative support and tailored solutions
- Building strong trust-based relationships with stakeholders at all levels
- Identifying growth opportunities and collaborating with sales and delivery teams to ensure customer success
- Monitoring usage engagement and satisfaction metrics to drive continuous improvement
- Coordinating and delivering business reviews and strategic planning sessions
- Traveling across EMEA (up to 30%) for in-person client meetings and workshops
Requirements
3 years of experience in Customer Success Account Management or Solution Consulting preferably in SaaS or digital work management tools
Strong communication and stakeholder management skills
Familiarity with tools such as Asana Miro Airtable or similar platforms is highly preferred
Ability to understand complex workflows and propose value-added solutions
Fluent in English (additional languages are a plus)
Comfortable working remotely and managing multiple enterprise accounts across regions
Willingness and ability to travel up to 30% within the EMEA region
Benefits
Work with global technology leaders and innovative clients
Flexible remote work policy
Travel opportunities across Europe the Middle East and Africa
Access to training and certifications across partner platforms
Dynamic and collaborative international team culture
Competitive compensation package
If youre passionate about driving impact and helping customers succeed with modern collaboration tools wed love to hear from you. Apply now to join Omtera and be part of shaping the future of work across EMEA. Our hiring process includes an initial screening a practical case study and a final interview with our leadership team. We look forward to meeting you!
Employment Type
Full Time
