Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are currently seeking a professional and highly motivated Customer Support Specialist to join our team in Madison WI. The ideal candidate will provide excellent service to clients by addressing inquiries resolving issues efficiently and maintaining high levels of customer satisfaction. You will be the frontline representative of our company supporting our mission to build lasting relationships through exceptional service.
Responsibilities
Respond to customer inquiries via phone email and ticketing system in a timely and courteous manner.
Identify and resolve customer concerns and escalate issues when necessary.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with internal departments to ensure consistent and efficient customer support.
Provide product and service information with clarity and professionalism.
Continuously seek opportunities to improve the customer experience.
Adhere to company procedures and performance standards.
Qualifications :
Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred.
Minimum of 12 years of customer service or support experience.
Strong communication and problem-solving skills.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Proficiency in Microsoft Office and CRM systems.
Detail-oriented with excellent organizational skills.
Positive attitude and commitment to continuous improvement.
Additional Information :
Benefits
Competitive salary range: $55000 $61000 annually
Opportunities for career growth and internal advancement
Supportive team environment with ongoing training
Development of transferable communication and technical skills
Full-time position with consistent weekday schedule
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
