Research Analyst - Managed Billing (p)
Research Analyst - Managed Billing (p)
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1 Vacancy
Job Description
ABOUT THE POSITION
This is a unique opportunity for those interested in building a career in a client-facing role or within the legal industry. Research Analysts are the foundation of Expert Institutes Expert Search service- which is responsible for sourcing screening and vetting expert witness candidates who will aid in the litigation needs of attorney clients. A valuable addition to a law firms workflow Research Analysts act as consultants to provide the research and insight that clients need to make an informed data-backed decision. This team plays a critical role in supporting engagements where revenue is generated through managed billing. Under this business model our company manages all billing and invoicing between expert consultants and attorney clients.
On a daily basis you will:
- Receive and review invoices from different individuals (Experts) for accuracy and completeness ensuring all required itemization is included.
- Enter invoice data into Salesforce and generate corresponding client-facing invoices.
- Send invoices to attorney clients and follow up as needed to ensure timely payment.
- Maintain clear consistent communication with both experts and attorneys via email and phone.
- Manage follow-ups and clarifications related to invoice submissions payments and related documentation.
- Provide exceptional customer service and maintain professionalism in all interactions.
No two projects are ever the same and the deliverables we provide our clients play a significant role in the outcomes of litigation. As a result our Research Analysts must be insightful pay close attention to detail be great teammates and strive to create an outstanding client experience.
Qualifications :
Qualifications
- Internship to 3 years of relevant work experience
- Bachelors degree preferred
- A client-focused mindset prior customer service experience is a plus
- Excellent communication and active listening skills
- Ability to learn complex material and multitask
- Continuous self-learner and a competitive drive
- Proven experience being a great teammate
- Ability to work autonomously and achieve individual performance metrics
- Computer literacy; comfortable using cloud-based solutions to manage day-to-day business (i.e. Salesforce)
- Strong work ethic and a positive presence
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
