Technical Delivery Manager
Technical Delivery Manager
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Job Description
collaboration with internal teams.
In this role you will drive regular technical client meetings support market visits collaborate with enablement consultants to resolve customer issues and work closely with development teams on requests for changes (RFC) and project-based work.
Additionally you will own the development and maintenance of a client-facing roadmap and initiative pipelinebalancing short-term priorities with long-term strategic goals. A strong understanding of DomOS capabilities data integration and system dependencies will be essential to guide discussions set realistic expectations and continuously deliver value to clients.
Key Responsibilities:
- Client Engagement & Relationship Management
- Schedule and lead weekly and monthly client meetings to review progress address concerns and set expectations. Act as the main point of contact for all client-related inquiries.
- Understand client business goals and challenges to tailor solutions and ensure high levels of satisfaction. Provide strategic advice and guidance ensuring that the clients needs are met in a timely and efficient manner.
- Travel to client locations (international markets) as needed for in-person meetings relationship building and to better understand local market dynamics.
- Responsible for managing and comprehensively understanding client contracts ensuring all terms are clearly defined and adhered to.
- Store Tech Products:
- Develop deep technical and functional expertise across the full suite of store technology productsincluding Pulse GPS inventory management platforms and other Advanced Store tech tools. Understand the architecture data flow dependencies and business logic behind each product to effectively support both day-to-day operations and long-term planning.
- Serve as a knowledgeable point of contact for MFs by clearly articulating product capabilities use cases and value propositions and tailoring conversations to different stakeholder levelsfrom end users to executive leadership.
- Monitor product enhancements version upgrades and new feature rollouts. Proactively communicate these changes to MFs highlighting the benefits and operational impact and offering guidance on how to best adopt and implement them in-market.
- Issue Resolution & Escalation Management
- Work closely with the global care support team to address and resolve client issues escalating any unresolved problems to the appropriate teams for further action.
- Collaborate with enablement consultants and other internal stakeholders to ensure prompt issue resolution and continuous improvement of client support.
- Projects and RFCs:
- Work alongside the development team to address RFCs (Requests for Change) and ensure that project-related initiatives are aligned with client goals. Ensure that client feedback is incorporated into product development cycles where applicable.
- Develop comprehensive initial requirement documents for RFCs clearly outlining client needs and specifications and collaborate with the development team to facilitate accurate estimations and project scoping
- Track project milestones and deliverables and provide clients with clear status updates on progress. Help clients prioritize requests based on urgency and impact.
- RoadMap and Pipeline development:
- Work with clients to create long-term strategic roadmaps based on their business needs and expectations. Ensure alignment with product and service capabilities.
Identify opportunities for upselling and cross-selling additional services and solutions that can help clients achieve their objectives. Maintain a pipeline of client opportunities and track progress
Qualifications :
- Bachelors Degree in Computer Science Engineering Business or a related field (or equivalent work experience).
- 5 years of experience in technical account management customer engagement or client success roles with a focus on international clients.
- Proven experience in managing global or regional client accounts and working cross-functionally with support development and project teams.
- Strong understanding of market dynamics and ability to tailor solutions to meet diverse client needs across different regions.
- Strong communication skills both verbal and written with the ability to convey complex information clearly.
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
