Engineer II, Golang and Python - (Logistics, AI Autopilot)
Engineer II, Golang and Python - (Logistics, AI Autopilot)
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Job Description
We are on the lookout for an Engineer II (Golang) to join the Global Service Tech team in Logistics on our journey to always deliver amazing experiences.
In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.
We are committed to automate the daily work of support agents providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents step-by-step instructions to solve a customers problem in adherence to the standard operating procedures and even uses LLMs to understand automatically when customers provide relevant details in the chat. Your job is to take this to the next level: Virtual Agents. This new set of tools and services will play a crucial role in achieving our goal by applying the latest AI technology and innovative solutions to automate the whole conversation with the customer and the problem resolution.
Collaborate with cross-functional teams to understand and address challenges in automating conversations with customers.
Design and develop features that improve the quality of automated chats covering various problem spaces such as natural language understanding conversational flow & engagement or handling errors & uncertainty in human language.
Implement and maintain scalable and reliable backend systems integrating with major third-party AI solutions or self-hosted solutions.
Continuously monitor and optimize system performance. We live devops.
Stay up-to-date with the latest industry trends and technologies in the field of AI and NLP.
Design and implement cutting-edge solutions that will transform the customer support industry.
Craft and maintain world-class high-traffic services and APIs in a team of experienced software engineers.
Participate in code reviews and application debugging and diagnosis.
Practice modern software development methodologies such as Continuous Delivery TDD and Scrum.
Provide the best value for our stakeholders and customers by maintaining alignment with our product vision.
Qualifications :
- Strong programming skills with 2 years of experience in Golang
Programming skills with 2 years of experience in python
At least 1 LLM-based project (professional or private) that can be showcased.
Problem-solving mindset with an eye for secure clean and pragmatic code.
User-centric approach passionate about building high-quality products.
Ability to work both independently and collaboratively contributing autonomously with occasional guidance.
Curious and eager to learn embracing new challenges with a growth mindset.
Nice to Have:
Experience designing microservices architectures API-based and event-based communication in consultation with senior team members.
Cloud architecture experience (preferably but not limited to AWS and Kubernetes)
Experience with monitoring tools such as Prometheus Grafana Sentry
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
