Product Analyst

As a member of the Client Platforms product team the successful candidate is responsible for strategizing and executing on client experience initiatives for our suite of product platforms at Visa. Projects this person will manage include improving the onboarding experience on Visa Developer and other product platforms leading special projects and improving capabilities and processes.

However we arent just looking for the average product manager. Since this person will work with stakeholders like technology design product sales client services compliance and more we need someone who can find problems and execute on solving them. That means pushing teams to think client and admin first (user-first) to make an impact across all products to help Visa become the first choice in payments innovation.

In order to do that we need someone who can not only write requirements manage a backlog support technology as they build but influence leaders and other product teams along the way. That means juggling lots of projects at once creating amazing presentations talking to all levels of the organization selling teams on the work and pushing teams to do things differently. Of course that means execution but having a hunger to always learn deliver beyond what was asked and staying agile as the work changes and projects are delivered.

Specifically the product manager will:

• Lead projects aimed at experience re-design initiatives by partnering with sales client services technology and design teams to create delightful and engaging experiences.

• Gather and launch detailed business requirements and translate the needs to technology for development.

• Manage a backlog of work and translate experience needs from our supporting teams.

• Partner with Sales on day-to-day support with contracts and fee schedules.

• Apply strategic thinking to ensure our platform meets our internal and external clients needs.

• Partner collaboratively with cross functional teams to deliver the roadmap and ensure partner success. Own key projects like automation of tools platform consolidation and digital onboarding process automation. 

• Experience working in an Agile development environment and proficiency with tools such as JIRA and Confluence.

You will work closely with Technology to:

• Discuss and develop technology requirements based on translated business requirements and user experience needs

• Build test and launch new features

• Participate in user acceptance testing

• Own and articulate the backlog of work needed of the technology team

• Prioritize feature delivery for each release

You will work closely with Client Services and Sales to:

• Identify problems and build solutions that solve internal and external stakeholder needs.

• Look for opportunities for shared services across the entire product suite.

• Understand user personas and any additional unmet needs for these solutions.

This can be filled in either Foster City or Austin Visa office - There is no Relocation Assistance for this role
 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Basic Qualifications

• 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• At least 2 years of successful post-college experience in product or program management with a focus on driving product strategy and developing product requirements documents.
• Strong analytical and problem-solving skills with a user-first approach.
• Excellent written and verbal communication skills including presentation skills.
• Experience working in an Agile development environment and proficiency with tools such as JIRA and Confluence.
• Familiarity with UI/UX design principles and collaboration tools.
• Strong organizational skills and attention to detail with the ability to manage multiple tasks and projects simultaneously.
• Experience with certificate management platforms and integration strategies.
• Ability to make quick decisions learn from outcomes and apply structured and critical thinking to ambiguous problems.
• Proven ability to lead complex projects and processes with multiple stakeholders demonstrating success in collaboration.
• High level of initiative and ability to work independently as well as collaboratively with cross-functional teams.
• Ability to excel in both structured and unstructured environments effectively managing time within a complex and often ambiguous context.
• Demonstrated capability to leverage Visas existing product capabilities to develop new features and functionalities.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105800 to 166150 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time