Senior Event Service Manager
Senior Event Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Accor our engaging service and delicious cuisine make every special event a truly memorable affair both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Event Services Manager where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients. What you will be doing:
Reporting to the Director of Events responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional friendly and engaging service
Confirm all event related information with clients
Establish and maintain rapport with clients prior to during and post conference encouraging repeat business
Organize convention bookings from date of booking to departure including meeting requirements guest room requirements guest room pickup food & beverage and audio visual
Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
Initiate billing procedures ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
Follow departmental policies and procedures
Develop and maintains clear effective Standard Operating Procedures (SOPs) to streamline team workflows and ensure consistency across event operations.
Follow all safety policies
Other duties as assigned
Qualifications :
Previous leadership experience within a similar role required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication skills both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling pushing pulling lifting
Occasional ascending or descending ladders stairs and ramps
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
